Lulabell’s Dockside — Restaurant in Town of East Troy

9/13/25. After being recommended by multiple friends, we decided to give this place a try since we were in the area...The appetizers here were actually really good, but unfortunately the bartender, Mark, ruined the entire experience. From the moment we sat down, he was rude, short, and completely unapologetic. We even tried to smooth things over, telling him I We understood people have bad days and asking if we could just reset and start fresh. Instead, he walked away in the middle of our order—after we’d already spent over $100 on appetizers—and came back even more frustrated and sharp, saying, “What was it that you want now?”

At that point, the whole mood had shifted. I asked to cancel the dinner order since it hadn’t been started yet. My fiancé asked Mark to simply apologize for the way he was acting—something his own friend also pointed out would be the right thing to do. Mark’s response? “You think she deserves an apology? Well, you apologize to her then.” Honestly, I was stunned.

Later, I even tried to be the bigger person, walked back to him, and apologized in case there was any misunderstanding. His response was just, “You can leave now.” That was the final straw.

We spoke with Jon, the owner, on our way out, and instead of addressing the issue seriously, he excused the behavior by saying he and Mark were high school friends and that Mark “goes through periods like this.” He promised to make it right, but we never received a call or any follow-up.

It’s such a shame because the Ahi Tuna and Scallops were really good, but the way Mark treated us—and the way Jon stood by it—means we won’t be coming back. If you do want to support this place, maybe stick to takeout. Dining in just isn’t worth putting up with that kind of treatment. Or better yet, go elsewhere where your patronage is...

My family and I have been coming to Dockside for 30+ years and have provided quite a a large amount of business to this establishment all year round (not just during the summer months). We came in at 6:55 pm tonight and had a party of 3. One table was open when we got there and we were told to sit at the bar until a table was ready. 5 minutes later, a party of 4 came in and was also told to sit at the bar until a table was ready. We ordered 3 drinks at the bar for a tab of $23 and patiently waited for a table. The party of 4 that came in after us, without a reservation was sat before us because they knew the owner, John. 35 minutes later, while we were still waiting for our table to open, a party of 4 came in and said they had a reservation for 4, at 7 pm. It was now 7:30 pm and that party of 4, who was 30 minutes late for their reservation time period, was sat before us, as well. We proceeded to ask for our bar tab, and the bartender immediately spoke to the owner, John, who then came up to us and said he would have a table for us in 2-3 minutes. Mind you, there would be no open tables within that time frame, as everyone was still eating or ordering their food. The owner said sorry guys, they had reservations and we told the owner the party was already 30 minutes late for their reservation, and he then asked if we had reservations. We said no, but had already been waiting 35 minutes patiently for our table, when he sat 2 parties ahead of us (one of which had no reservation and the other who was 35 minutes late for their reservation). If that's how you treat valued customers who you personally know have been supporting your business for 30+ years, we will...

Meh. I hadn't been to Dockside in over a decade because I'd moved out of state. The first thing I noticed when I walked in to Lulabelles Dockside was that they had decorated the place quite nicely since my last visit. It was very clean and nicely decorated. Before I left WI, Dockside used to have the best bloody marys you could get in the East Troy area! We dined there last night for the fish fry. My wife called and made reservations for 4 at 6:00 PM. We arrived at about 5:50 PM and they completely ignored our reservation and made us wait while seating others before us although they did not have reservations. Once seated, my wife ordered the bloody mary and what used to be in a pint glass was now in a rocks glass. The $11 bloody mary had absolutely no flavor (well, it had flavor, but it wasnt very good) but I will say the accoutrements that came with the bloody mary were fresh and delicious just like Dockside did in times past. The rest of us had brandy old fashioneds which seemed watered down and weak. I'm not sure they had any alcohol in them at $6 a piece. The server was very nice and tried her best to get her tables waited on in a timely fashion. We ordered some clam chowder for which we never received. To make things right the server "bought" us dessert, which I thought was nice. The fish fry was very good, with four pieces of crispy lightly battered cod fillets and homemade french fries. My friends said that the cocktail sauce for their shrimp was bland and tasteless. Overall I guess our experience was okay, but I learned that I will not go to Lulabelle's Dockside at prime time again. There were a lot of people and a lot of noise in the...