The Reef — Restaurant in Town of Elbridge

The four of us went here over the weekend to have dinner for my son’s birthday. We were seated pretty quickly since it wasn’t very busy. Our waitress came over, greeted us, and gave us menus. She was also waiting on tables nearby so she was frequenting the area. After a few minutes she returned to take our drink order. 7-10 minutes later we actually received our drinks, 3 out of 4. She returned with the remaining drink a few moments later and promptly left. We were ready to order at that point but didn’t have an opportunity. Several minutes went by and she returned to take our order. We ordered a pretzel for an appetizer and 2 smokehouse burgers cooked medium rare, 1 Reef burger cooked medium, and 1 chicken parm for our entrees. The food came out in a reasonable amount of time and looked great. However, appearances aren’t everything. The 2 smokehouse burgers that were requested medium rare came out like hockey pucks and the third was closer to medium but was definitely closer to well done. I couldn’t even eat my burger it was so dry and overcooked. My son is a teenage boy and was too hungry to not eat it. Very disappointing to say the least, especially for $17!!! The chicken parm appeared to be a very basic breaded version that likely came frozen and was prepared from there in the kitchen. I would almost consider it to be a glorified chicken patty covered in cheese and sauce. Not what was expected but at that point par for the course. Jokingly during dinner I made the comment “the cook probably put the burgers on and then went out for a smoke break.” Lo and behold, there were 2 kitchen staff outside smoking upon our departure, too comical. This was our second not so great dinner experience here. The first was in the fall with a larger party and while it wasn’t great, it wasn’t this bad. I let the waitress know about the overcooked burgers and she took one off the bill, I appreciated it but still left in discontent. Aside from the company, the highlights from dinner were the pretzel with the beer cheese and the fries. This is an aesthetically appealing restaurant close to home that unfortunately we...

Service was excellent. Food was good, but not great. However, I can only speak for myself as others at our table were happy with their food and their food looked delicious as well. I had been wanting a delicious, juicy, crispy chicken sandwich for some time. It is hard to find a good chicken sandwich these days. After seeing some pictures of their chicken sandwiches posted online I decided that this is what I was getting. The pictures were of good sized, thick, crispy, crunchy, natural looking chicken sandwiches that looked delicious. I don't know if the pictures are fake or if they do not make the delicious looking chicken sandwiches anymore, but I did not receive anything like that. On the sandwich I received, the chicken portion was very small, thin (unnaturally and oddly the exact half inch thickness from edge to edge in all directions like it was machined and sides looked machined as they were 90 degrees and flat, yet it was not a minced patty), cut in an odd unnatural polygonal shape and only had a thin coating of batter (see through in parts) on it. The bun although not big itself was bigger than the chicken. Nothing like others have shown to have received in their photos. I am disappointed and still looking for a decent...

I am an optimist and usually see the glass half full but our fathers day breakfast here was beyond disastrous! We had a 10am RESERVATION for 8 people. When we arrived at 10 we were told our table wasn't ready yet and we had to wait. The party of 8 with NO reservation that walked in at the same time was immediately seated. After a 15 min wait we were seated at the table right next to them. how does that make sense? Another 15 minute wait to even order our drinks. The place was not busy, there were 3 waitresses and only 7 other tables. We waited TWO HOURS for our food. Nope, that's not a typo....2 hour wait for food!!!!! We ordered basic breakfast items (eggs) that take less than 5 minutes to make. When we were finally served our food at NOON the potatoes were cold, eggs not cooked right and crouton style toast (crunchy and hard). We were presented the bill without a single penny taken off the bill. We got a verbally apology for the wait but no adjustment on the bill. Very poor management and no organization at all. Will not...