Say Cheese Pizza Co, & Comic Book Cafe — Restaurant in Town of Grand Island

I'm going to start this review with saying my son had a great birthday because I chose to see past the lack of customer service this establishment displayed and our waitress was great! However, the management SUCKS!!! We had been here for dinner before and my young children thought it was great, superheroes & all.. so he requested this restaurant for his birthday dinner/celebration so I checked the website, emailed the email address listed to inquire.. got an initial response within a day, telling me my options.. I replied, but CC'd my fiancé this time so he could be a part of the convo.. no response.. emailed again a week later.. no response.. my fiancé called, after speaking to about 3 different ppl and explaining what he was calling for, they said "can u just call back tomorrow, we're busy".. um ok.... I call back, speak to a young lady that apologizes for me not getting an email back because "he's busy" (why have HIS email listed then if he can't respond??) But she assured me that my reservation for 20 ppl was good bcuz there were no other reservations for that day yet and it was weeks in advance.. day of reservation comes, I call just to make sure the reservation was all set & the lady tells me there is no freaking reservation!!!..... hours before I have 20 ppl showing up!!! The lady on the phone then tells me we should be good but have to be gone by a certain time for another reservation lol.. whatever, we're there, things are fine.. bartender is nasty about getting quarters for the games in THEIR arcade.. kids are playing in THEIR arcade, spending money, having fun & some lady (manager maybe, idk but not our waitress) comes over to say the kids are being too loud (mind you theres no one else there but some ppl at the bar drinking).. Now I know they say things about Grand Island and idk, maybe because we're a mixed family & my fiance has a very non-white name and that is why they started sucking, idk but they definitely sucked throughout the whole ordeal.. luckily I didnt let it ruin my kids birthday but me, nor any of the 15 other ppl that were with me will ever be coming back...

Being a former Buffalo resident, stopping back through town, we stayed the night on the island. We found Say Cheese for an after flight dinner before heading to our hotel.

Arriving, we found several seats open and thought, great, we will get in and get out. The food menus was wide with options.

We ordered drinks and they were basically room temperature with a few pieces of ice floating at the top. I asked for an additional cup of ice. I ended up drinking half my cup before the ice arrived.

We ordered after about 10 minutes of being seated. My wife ordered a salad and my three kids and I all ordered slices of pizza.

About 20 minutes later my wife's salad arrived, but the waitress (Gwen) put it in front of me. She also brought the slices for two of my children.

We had to wait for Gwen to return so we could ask for forks. She came back with plastic ware as they had no clean silverware. (Remember the restaurant was not full at all).

I finished the rest of my drink over the next ten minutes while waiting for my slices.

Gwen finally came back and realized I needed a refill. She brought my refill with my two slices and my other child's slice. By this time my wife was done with her salad.

After finally getting everyone's food and finishing, we were ready to get out of there. But again waited for Gwen to finish socializing at the bar before she brought us our bill.

Gwen was nice. However niceness alone doesn't provide good customer service. Being attentive to your customers and ensuring they get what they order within a timely manner and correctly is a big part of being a good restaurant. Service is one star. Food is two stars. Out of the 6 booths, we sat in one while a single local sat in another. So the place was not busy.

I will not recommend or return to this restaurant. It's probably a great place for the drunk loud locals sitting at the bar who return weekly. But this place has no idea how to draw back new customers.

I felt like I was in an episode of bar rescue. This...

While my wife myself & 9 month old were in town on vacation / visiting family we came across this restaurant while looking for comic book stores in the area. When we found out it was a combination of both we immediately grabbed my wife's sister and fiance (the later a comic book nerd as well) and headed out. When we arrived we were pleasantly surprised to find adequate parking and were seated shortly after walking in even during peek hours on a Friday evening.

For anyone into comic books or have even had a passing glance into the comic book world via movies or TV, the atmosphere can be overwhelming. The first thing you are greeted by is a large standing captain america statue and an at least 10 ft Hulk statue in the takeout area. There are smaller statues from various vendors lining the cases above the seating areas and the bar area. The ceiling and walls are covered with various blown up comic book covers from all eras and aesthetic standee props.

The menu is appropriately comic book themed giving a wide variety of bar food to pastas and even a food challenge on the back. Everything we ordered was delicious (personally recommend the Dorito Burrito). Children are also given quite a few options with additional addons for ice cream sundae at the end.On your way out , make sure to get your child they're free comic book gift for getting a kids meal. There is also a small arcade on the other half of the seating area around the bar.

The comic book portion (which i do wish was a bit larger) has a series of items ranging from toys to collected TPB / statues and if i remember correctly all of the statues lining the restaurant are available for purchase (or at least most).

Overall we all had a great experience and I highly recommend taking a stop in if you are a comic book guru, just have a passing interest into the comic book world or looking for something fun for both adults and...