Margaritas Cafe — Restaurant in Town of Hempstead

One of the worst experiences I’ve ever had at a restaurant. I’ve dined at this restaurant about four times with each time I had a favorable experience except for my last visit. When my friends and I visited on May 5th we understood there would be a wait time, which did not bother us. We waited over an hour and a half for our food so I then asked the assistant manager (not knowing he was a manager at the time) if he could please check on our order. He was extremely rude and stated “Don’t bang on the table at me.” I never banged on the table I replied, “I am sorry, I waved at you to get your attention I did not bang on the table. I understand tonight is very busy and I would like to know if you could please check on my food.” He then replied, “I don’t have to check on anything. You need to go back to school to learn some manners.” For someone who works in the food service industry or any customer service job, let alone a manager, this was not the way to act towards paying customers. He then walked away leaving my friends and I as was well as the couple next to us astonished that he acted in such an inappropriate manner. Another waiter came with our food right after. We explained to him that we no longer wanted the food due to the horrible service we just received. This waiter asked if we would please stay and he assured us he would take this up with upper management. We did not want to ruin our evening in addition to being hungry and waiting such a long time for our meal, so we decide to stay and enjoy the rest of our night. What a bad idea that was. I spoke with the manager who was working that night who showed no compassion for the poor experience that we had. I did expect the manger to act differently since he has spoken to us other times we have been there in the past. We even expressed how great the service and staff was with our previous visits. When we were talking to the manger the rude assistant manager made comments such as “you can leave now” “Why are you still here.” While the manager just stood there. There is no way I would ever treat anyone, nor want to be treated that way especially since we paid for the food and drinks we had without asking for a discount on our bill or anything free drinks due to the poor customer service. As we are leaving the restaurant, the staff members that we interacted with on our other visits apologized for the manager’s behavior and expressed how deeply sorry they were. Even the security guard statement there was no reason for them to treat and talk to you in that manner. There is no reason why your staff should be apologizing for their manager’s behavior. I would never eat at this or any of their...

As long time customers of many of the Margarita's restaurants in Nassau I was shocked at the rudeness and the homophobic slur the manager of the Wantagh location spit at me when i was trying to get his help on a hit and run that happened in his parking lot. He says things to me I cant repeat in this forum but I tried complaining to the chains owner William Montanez and he didnt fire Juan nor did he even appologize to me for what his manager said and did to me.

Additionally my wifes car was smashed in their lot on their property and they didnt care in the least. I was given only 2 security photos too blurry to make out a plate number. In the entire time it took that car to enter the lot, to make a 3 point turn, and then back into my wifes car must have taken that driver at least 1 full minute in the lot. Yet I was given 2 pictures representing barely 2 seconds of time. Im sure there was more than 2 pics and there has to be an angle with the plate number showing. But William Montanez gives me 2 pics showing nothing at all that I can give to my insurance company. And i think that was intentional to deny me clear pics. Maybe an employee was the one that hit my wifes car and they are obstructing.

Well William Montanez you lost me and my family as customers. My wife was a big fan of Margarita's but now none of us will eat in any of your restauraunts ever again. And its just as well because the last time I ate in Wantagh the tacos were as dry as sand. Taco Joes, a fast food taco place make tacos 1000% better than yours. And the noise level in Margarita's when your trying to eat and be social at your own table is obnoxious. Will knows that Juan is a problem. other employees of Margarita's have told me its not the first time Juan has been obscenely rude. Juan said things sexual and homophobic to a customer and Will let him keep his job because he "had a talk with him" Really? I don't think so. My whole family is done with your overpriced dog food and your sardine can...

I just left the restaurant. If I could give negative stars I would. The only reason we didn't walk out is because my son had.to eat and it's late. Upon arriving, the hostess was pleasant and said we can sit anywhere. We took our seat, water was given after about 10 minutes sitting there and after 15 minutes the waiter came. He didn't introduce himself, didn't greet us...just walked up to the table and said "what are you having to drink". We ordered our drinks and guacamole. Guacamole came 2 minutes after he left and was made literally in one minute. $15 for not even 1 avocado that lacked flavor and was poorly mashed. We sat for another 20 minutes waiting for our drinks. My husband asked the waiter where the drinks were and was told they had to go in the back to get it? 10 minutes later our drinks come out and he finally takes our order. 20 minutes later our dinner is served. Not once did the waiter come to ask us how everything was or of we wanted a refill on our empty drinks or if we needed anything. Food was simply okay but service was terrible. I asked for our check and when we paid, the waiter simply dropped it on the table and walked away. Not a thank you, or have a nice day or anything. Dropped the check and walked away. I chose to come here today for my birthday bc a few years ago, I had a good time. Today, not so much. I understand the world is short staffed but there was a.manager standing at the bar talking and hanging out while other staff members ate. If it was a tough night ask for help of have him jump in. Also, it doesn't take more than 10 seconds to properly greet or thank customers. Needless to say, we will...