Ned's Pizza NY — Restaurant in Town of Ithaca

I've been going to Ned's for almost a decade and I've always had THE BEST pizza known to man-kind whenever I visit (Margarita Pizza is my personal world's fav!) however after stopping in quickly yesterday to grab a few slices, I'd noticed how busy it was (I thought it was a compliment by stating, with a smile.) "Wow! I've never seen this place quite THIS packed, but it's just a testament to how good the pizza is... " I absolutely could NOT believe the back-to-back remarks I received in return. It was an older guy, maybe 50's, and I'd never seen working there (I had dated a previous owner so I thought I had been supporting a great local pizzeria, but now I'm not so sure. Although I only stop in about once a month or less, on average, and I love to support local (delicious) shops, but this man left such a terrible taste in my mouth, I couldn't even taste my pizza. As I entered, one cussing-customer walked right out past me, shouting, "Ohhh you lost my * order? Again? * My god.... this isn't the first time you've ** up, won't be the last!" To which no employee even acknowledged. There were maybe 7-8 other people standing around, like myself, waiting for someone to take orders or even just attempt to take control of the customers. Another patron was kind enough to let me order ahead of him and I immediately sensed as if my slices they had to toss in the oven like everyone else's was an unnecessary inconvenience for them. Anyone seated or standing could tell there was NO communication, NO organization and surely NO care for customers. The middle-aged woman and the older man who were working behind the counter were tossing plate after plate of ready slices on the counter and no one said anything. Eventually the customers started asking if slices were theirs or not? Not ONE order was boxed up to go, slices started going cold again, etc. When I made a POLITE comment about how busy it was, the guy behind the counter started to raise his voice and attemped to belittle me about how little I know and how it's always that busy. I smiled, and restating my comment politely, as it was intended, "hah... well... that's not a bad thing that you're so busy! It means you've got the best pizza!" He continued to belittle me and then raises his voice even more to involve the other woman working there and she too started staying how it's always like that and maybe I'm just never in there. I looked at the guy with this confused look on my face and again, with a smile, "Didn't mean to insinuate that there's ever a lack of business here, its definitely always a consistent flow of customers but seems to ME that it's busier than I've seen before." At this point I was shaking the cheese on my slices as fast as I could (after asking to have it boxed to go, just like the 7-8 people prior to me had to ask for it to be boxed up)... because suddenly the guy pipes up even more, and now he'd begun questioning me as to "Where do you even live? or work? I mean because there's no way you could say we're never this busy and actually be in here very often..." at this point I know others are watching and listening and I lied, just to end the conversation and run out the door, and said that I'd moved a few miles away and so I haven't been in like I used to..." (hah ... my job is less than a mile away. I just didn't feel like "arguing" over what started as one totalllllly harmless observation I'd made, which really was a compliment. Even someone else leaving at the same time as I did was rather confused about what the employee was saying to me and how I was treated. I don't know if I'll ever go back after that experience and I'm really truly disappointed and...

... they brought an extra large veggie pizza for my family sitting outside Ned's Pizza in just a few minutes??!! ...it tasted like an old pizza after warming up?! The outside of the pizza was hot but inside warm!!!!!!!! all veggies and bread on the surface and bottom were burned and tomato sauce between bread and veggies was mushy… the bread burning pattern was similar to one after multiple warming up actions!.... veggie-like material slid and fell on the table when we tried to eat it because the tomato-like unbaked material inside has just started to be warmed up and “a tinny” cheese layer could not keep them together …my small kid frustrated of trying very hard to bite that thing started to cry ….the unbaked juicy cold tomato sauce plus veggie-like material were all over his shirt, pant and table ... that was an amazingly educational model and example of real “LANDSLIDE” disasters in nature for my kids !!:-) then I decided to go home and order pizza for my kids from a different place …so I asked them to give me a box to take that thing home … I was hoping I could myself eat the rest of that phenomenon later with wooden sticks or spoon and fork?!! :-) of course when I would re-gain my appetite and feel really hungry :-) then an elderly guy brought us a small box for that large broken pizza into pieces!! He tried very hard to pack all of pieces into a small box?!! Sometimes some pieces of that pizza fell on the table but he could successfully recovered them with his bared hand…my family were staring at him because they had never seen such an operation on their food material... After a few minutes of his hard working, he finally packed all the recoverable pieces (except pieces on the floor_thanks for that) but the main problem was closing the box!!! he started to push them with his bare hand but the tomato-like material was too mushy and fluidly…so he flipped a big bread piece on top of those things and safely pushed them down and at the same time he quickly closed the box with his other hand... …though we were upset and angry that evening, …but sometime my family try to pretend and play that old guy behavior with our food when we are on the dinner table which is always followed with a lot of laughter and happy moments :-) We pass pizza Ned every night and still laugh about that unorthodox food experience :-) …that night, I took a picture of the box to send it to Ned by email, but a guy on the phone did not give me Ned’s...

REVIEW RESPONSE BY BUSINESS: This business does NOT have any pictures on doordash AND it does NOT list any ingredients on the pizza via Doordash. Business lies. Working with BBB to get refund. Business refuses to do service recovery and instead publicly lies to their customers.

Huge L on the pizza. Ordered a classic Margherita pizza. On doordash, that's how it's listed, no mention of the fact its not actually a margherita pizza. What I got delivered is a pizza with white sauce and only full tomato slices on it (Ricotta cheese? Completely wrong. basil flakes? Thats also wrong). Google it: A Margherita pizza is defined as a pizza with red sauce, mozarella cheese, and fresh basil (3 colors of italian flag). It's definitely the worst pizza I have had and false advertising because, by definition, I did not get a Margherita pizza. $20 down the drain. I love Margherita pizza, but it was so gross I could only eat 2 slices. The other 6 went to the garbage.

I better be getting a refund, as legally I am expected to get one. Hopefully they don't put ricotta and white sauce on their pepperoni pizza. They...