The Log House Restaurant and Pub — Restaurant in Town of Johnsburg

I had a very disappointing experience at this restaurant last night. I tried to make a reservation for a large party (nine people), but no one answered the phone after multiple attempts. We decided to drive over, expecting it wouldn’t be an issue since the place was far from full—there were only one or two parties dining at the time.

When we arrived, the server immediately told us they couldn’t seat us because we didn’t have a reservation. We explained that we had tried calling but couldn’t get through, and she casually mentioned that no one had been working the phone that day.

We even offered alternative solutions, such as splitting into smaller tables, ordering takeout, or having part of the group eat elsewhere, but every suggestion was met with an excuse. Eventually, someone else came out and said they could seat us in 30 minutes, but by that point, the tone and attitude made us feel unwelcome and disregarded.

Overall, the experience was frustrating and disappointing. I would not recommend...

We have a cabin in North River and have been going to the Log House Restaurant for almost 4 years. As a vegan I was always so impressed with the menu options - an eggplant dish, a salad with tempeh, a beyond burger - there were options. We went this evening and were told the menu was rotating and that there was nothing for a vegan other than a house salad (and trust me, no vegan/vegetarian is excited about just having a house salad for dinner, especially in an elevated culinary dining experience). Also, it didn't seem as if the server wanted to have a conversation about what the kitchen might be able to offer. This was the first time we have ever got up and left a restaurant. It is so sad as this was our go to - and now that Basil and Wicks and Bar Vino are gone, our little town is really struggling for quality food and excellent service. I sure hope you will take into consideration that having a plant forward item on your menu is a positive and to treat folks with dietary needs as something other...

I was rudely turned away from this restaurant last night. I wanted to make a reservation because I was bringing a large party (nine people) to the restaurant. After calling, I wasn’t able to reach anyone behind the phone so we drove over.

Once we arrived, the place had one or two parties inside. The server insisted that they weren’t able to seat us because we were a large party without a reservation. The restaurant was not even half way full. We explained we tried to make a reservation on the phone but nobody was able to answer to which she replied there was no one working the phone today.

We offered a couple of suggestions like splitting up our group into multiple tables, taking food to go, even just half of us eating and the other half going to another restaurant. She had an excuse for every suggestion. Afterwards someone else came out and said they could seat us in 30 minutes. It felt like they were talking at us instead of to us. I left feeling unwelcome and upset about the experience. Would...