Domino's Pizza — Restaurant in Town of Le Ray

Only order if Craig the manager is working. As a different review said as well HE cares and he makes sure things are done right.

Received a pizza that was doused in hot sauce (I didn’t order extra), the pizza wasn’t even cut all the way forcing me to tear it apart while dealing with the hot sauce as well until I had enough and just decided to call. The front of the box was crumpled leaving the front of it open on delivery, and the drivers are just god awful man.

Requested a refund and the night shift manager tried fighting me the whole way through mentioning their store’s money while completely disregarding my experience. She also tried sticking up for the driver which I in return let her know that there’s a way to conduct yourself and that laughing and snickering was (I’m sure) not the way they train their employees. I used contactless delivery and gave them permission to leave it at the CQ desk which they ignored and proceeded to use the fact that they called me 4 times while I was in the shower against me even though our CQ knows how to proceed with food left at our desk by asking for credentials. I’ve ordered from this store many times and the time I can’t tip they decide to throw the book at me with policy this policy that? Oh we all of a sudden can’t leave food at the desk? We need our pizza back despite us knowing you’ll be hungry and we won’t refund your money until tomorrow or the day after? No attempt at trying to compromise by giving me in store credit? No free select item off my next order? NOTHING!

They then dispatched a driver to my location to pick up the abysmal pizza that I waited over 20 minutes for while all other places were closed/closing (since they don’t do refunds without getting the pizza and taking it back to the store (despite having photo evidence)), and when he got there he tried giving me one liners like “usually people don’t try and eat the pizza if there’s something wrong with it” and “did you eat a slice of this?” Well hell man sorry for trying to cope with what was given to me which was the SLOP you probably made by attempting to eat it regardless of how it was because maybe it was late, other places were closed and or closing, and I was hungry basically starving? I couldn’t manage it so I just called in and let them know my issue.

I always tip the drivers but I couldn’t tonight because I just didn’t have the money due to both supporting my hobbies for the sake of my own mental health and morale, and stuff back home. They (MAINLY the drivers EVERYWHERE especially present here) don’t get this and see this as a bad night only for them completely neglecting why all of a sudden a frequent tipper doesn’t tip. This whole “give me tips or I’ll become gwumpy” baby like mentality needs to stop in this country. Go find a better job. Blame your employer and or yourself for choosing the job and expected outcomes. Not me. It’s not like I did it on purpose. I absolutely just couldn’t tip.

I recommend the pizza at the DFAC over this store in particular and I...

I've been ordering from this Domino's since July 2016 and I gotta say I haven't had one bad experience. I think the one time I had to wait to pick up my pizza was because the App countdown timer was like 5 minutes off, that's pretty awesome if you ask me. I have ordered everything you can think of save for the sandwiches, haven't ordered them, but the chicken is good, the pizza is good, the food is good! Not sure what issues other people are reporting, I'm closing in on 3 years of pizza orders and haven't had any of their issues. I think at times individuals find that an error has occurred and will look for anything else to blame beside themselves. Also, if you place an order and you do not feel you've received what you ordered, call the restaurant back, if you are picking up try looking in the box before you leave, they're good people who just want to make a decent dollar, you don't have to be harsh about it, it's pizza, not rocket surgery, they'll help you out. I watch a buddy get really confused about his order for a good 10 minutes at pickup because he swore up and down he ordered a different crust, I told him to open his email and check his receipt for the order, bam he ordered the wrong crust, his fault not theirs, but even still the staff were totally prepared to remake the order for him! Just to keep his business! Don't listen to these other jokers, this is another good dominos restaurant. Also, as a personal note, I tried the local spot last year called Stefano's, people were raving about the pizza there, so I ordered my usual but from Stefano's, extra cheese, tomatoes, mushrooms, spinach, pepperoni etc... The pizza we got was not flavorful, the mushrooms tasted bland, the pepperonis were not spicy, and there was almost no sauce, compared to domino's who when you ask for it on the pizza they lay it on I always get what I've ordered, and the price cannot be beaten. I'm a fan of trying to support local business but when it comes to pizza you it's gotta be full of flavor, and at like $10 for a large roni pickup you really can't beat domino's. That's my 2 cents...

Order was extremely late. "Kari" the "Manager" was what people call a "hot mess". Audibly stressed and visibly overwhelmed. Deleting orders on accident. Then stressing out the other employees over it. Her words, "to bad he will have to wait". Really? Everyone else here was solid. But if you are paying this lady more than these other employees, you need to revisit that. They deserve to be promoted, and this "Kari" needs to reevaluate why she is even working for Domino's. Hats off to the other employees. Dump the sketchy "Kari". Currently I am 15min over my expected wait, and she's lying at the other employees about how she can't find tickets and wants them to stop working to help her find them. UNORGANIZED and making this an easy choice not to order from...