Arrived by boat at 1:15 hoping to have missed the lunch rush. Place was busy but not so much that we couldn't get a table. Took more than 15 minutes before we got our lunch order in. Another table next to us got waited on before us even though they were seated after us. 45 minutes later and our order still hadn't come and the same table had eaten and left. While we waited for our food we were told that the kitchen was backed up an hour to an hour and a half. If they would have told us this when we came in that would have helped. More communication is always better. Our order was messed up when it finally came but none in the party wanted to say anything for fear of never getting out of there. Food was ok but definitely not worth that kind of wait. It appeared that the bartender was also the server inside. Not good. Lastly, the only shining part was they had a lot of young girls running around filling water, bussing tables, and asking if everything was alright. Unfortunately they couldn't do anything to speed up the order. If only they could have put one or two of them in the kitchen... I'd suggest asking how long will it take to get your food. I'm sure it's fine when...
Read moreVery disappointed with the food and drinks our last visit under the new management. When we expressed our concerns they told us to go to McDonalds and to never come back and they don’t need us and Eagle River doesn’t need us. Even more disappointed with their unprofessional and immature response instead of an apology or we can do better. They don’t care if you wait an hour and a half for food. They state they are so good it takes that long. Wacky responses instead of trying to do better and work with the customer. We’ve gone to this restaurant for many years and loved it but the new management is very rude. An apology and some humbleness would have gone a long ways. They have lost a lot of business and we do not recommend this establishment at present.
Adding to my review on 6/26/20: the owner reached out after four days and apologized for his behavior and rude comments. We were also sent a refund for our bad experience. Hopefully they can pull it together and make this a great...
Read moreBraywood Resort is such a fun lake spot and one of my go-to places. You really can’t beat the location right on the water. It’s so easy to pull up by boat or just come for a meal with a view. The menu can be a little on the pricey side, but that’s kind of expected for lakefront dining and it’s always good.
Dock parking can get hectic because it’s super popular, but once you’re in, it’s worth it. The place is always clean, the staff is friendly, and the whole vibe is just laid back and welcoming.
Food has always been solid when I’ve gone and I have to say their ranch is amazing. It’s also a really good spot for families since it’s kid friendly and they even have a sand volleyball court if you want something extra to do. Overall, it’s just one of those places that makes a lake day...
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