Summers on Long — Restaurant in Town of Long Lake

Short version: No manager on duty. No senior staff in charge. Kitchen far behind, not communicating to wait staff. Wait staff vastly undertrained. Wait staffnot communicating to customer kitchen is behind. Wait staff ignoring/not checking on table during the long wait.

Here's what happened: Arriving the parking lot was nearly full so we expected a wait for a table. We actually got a table right away. The wait staff took the drink order & appetizer order right away. Received drinks, except the bar order - because when we asked the wait staff, Lily, she forgot to enter it. Received the appetizer. Forgot plates, napkins & silverware. Received the bar order. Ordered the meals, six dinners. Finished the appetizer. Waiting. Placed another bar order for 1 drink. Received bar order. Waiting. Waiting. Waiting. We were not told the kitchen was running behind. We could see it was busy so we were trying to be patient. The view of the lake is beautiful. Waiting. All drinks are empty. Waiting. Wait staff Lily is not checking in with us to see if we need more drinks and is definitely not communicating that the kitchen is behind. Waiting. Waiting. I ask a different wait staff to please send our wait staff Lily over. Don't know if that wait staff ever told Lily because she came to clear the empty table next to us. I turn around and say "excuse me, could you check on our food?" Wait staff Lily says yes BUT instead fills and brings water to a table outside. We watch her go out with the water then come inside only to go directly back to clear the table next to us. I turn around again, "Excuse me, can you check on our food?" Wait staff Lily says yes then casually walks away. Waiting. Wait staff Lily comes over and says our food is coming up "right now". We now ask for a manager. She said there isn't a manager there. No manager. No one in charge. No senior, well seasoned staff even acting as manager for the night. She then goes to sit in the back corner with 2 other wait staff. And we're waiting again. Finally the food comes out. At this point Lily finally says sorry about the wait. Ok but we ask again to talk to a manager. They sent over a young bartender, not the manager, but unfortunately for him he's the one chosen to talk with us. He says "we can do 10 or 20 percent off." At this point it's too little too late. We suggest that they use the 10-20% to put towards management and training. Obviously the kitchen was having trouble keeping up. Obviously wait staff needs more training. Lily had no hustle, no common customer service skills, no friendliness, no copping skills, no urgency, little to no training. And you absolutely need to have management on site. With our bill, it's timestamp was 5:48pm, order food came out at 7:20pm. That's outrageous to have to wait 1 1/2 hours without any...

We have enjoyed Summers on Long, and thought the food and drinks were pretty darn good....until Labor Day weekend 2025. On Saturday we brought some friends from out of town...all 4 of us have been there before and really liked it. The food and drinks were very good! .....this time, not so much. Service was pretty slow. Maybe under staffed for the holiday weekend. I and another person in our party had the fish tacos. Yuck! The fish was very fishy tasting, with a ton of salsa on them that was not much better. Another person in our party ordered the shrimp kabobs which were way undercooked. None of us ate much at all on our plates. The waitress could not get to us as she was very busy. When she did get to our table, she was asked for a price reduction, just on the shrimp dinner, but said she could not do that.

We totally understand prices are going up. And when we go out, we are willing to pay for a good meal. This was NOT that. I will never understand why any busness owner (Summers on Long is fairly new...used to be Props) would sink a ton of money into remodeling and upgrades....from the new docks on the lake, beautiful outdoor seating, nice interior.....and then lower the quality of the food. With so many "bar and grill" type restaraunts in the area, this could be be a real stand out. It is getting too expensive to pay for great atmosphere but below average meals and service. A busy holiday weekend isn't a good excuse...manage your product, staff numbers, and plan ahead. We won't be back. Cheaper to grill quality food and mix...

This is my second summer and second time trying this place. I really want to like it, but I just don’t. I’m not a Karen and I understand people want to have fun, but we went for lunch and a group of men were so wasted at the bar they just made me want to leave. They were sooo loud and obnoxious and I thought it was sort of crazy because it’s like a nice looking restaurant and not just a dive bar. Tried out this year on Mother’s Day and man what a mess. Table next to us got their food at all different times over an hour and a half. I heard the kitchen tell a lady one meal was because they kitchen couldn’t poach an egg, but it was noon and they had multiple eggs benny meals on the menu, how could they have not got that down by noon? Took us an hour to get my food. Forgot the cheese on my burger. And the mac and cheese was cold. Didn’t even want the mac but apparently they were out of fries. I mean you guys took reservations so you’d think you’d have a better idea than on a normal weekend of how much food to have…. Won’t be back, pioneer on long lake has literally never let us down so I guess we will just...