Lucy's Hideaway — Restaurant in Town of Milton

Being from OH, and just passing through, we were looking for a place to hideaway for a couple of hours, enjoy some food, and talk to the locals.

However, this restaurant/bar, was anything but hidden. Not a tree in sight, nor anything of natural value to attempt to make Lucy's "Hideaway" (as the name clearly misleads and suggests that it is) a place that is at least minimally hidden; which was a huge disappointment for me.

Clearly a blown opportunity from a marketing perspective; this so-called "establishment" is anything but established. This seemingly charming and quaint business became a complete sham from the moment the words, "Thank you for calling Lucy's Hideaway..." left the lips of the not-so-friendly person on the other end of the phone. Imagine my horror when the last thing she (complete guess, could have been a dude) said was, "You can't miss it", when we called for directions... BUZZ KILL. One with a marketing or business management degree might suggest that, as a business owner, your business is a direct reflection of you, the owner. The name of your business, when combined and compiled with the poor choice of location and surprisingly astounding lack of vegetation, clearly reflect that this baseless and tacky venture into entrepreneurship is run by no less than a complete idiot.

By finding Lucy's Hideaway, and all of it's fatal flaws, I was left weary; a traveler wanting something more than an identity theft victims' worst nightmare, minus credit cards or Social Security Numbers. I felt cheated and wronged by the blatant misuse of the word hideaway, because that's what I wanted to do, if only for a little while. Until right there... right out in the open for all to see, was Lucy's not very well hidden" Hideaway.

Ladies and gentleman:

There are LIES being told at Lucy's Hideaway, and I can only imagine that it carries over into the "healthy" fare options on their menu. Only because I have too, 1 star. If I could give it less than 1 star, I would. Good luck in bankruptcy... you'll get...

Never again. The waitress informed us right away it was her second night. Having a customer service background, I said no worries & coached her through our group of 8. Other servers brought our food out & unfortunately we received food incorrect & they even forgot an entire meal. Our original waitress came out from the back (almost in tears) to find out what the missing order was. She said she didn’t think she wrote down nachos & started to hurry away (very much ready to cry). It was specific nachos with no this & that, so I asked her to wait & told her it was okay, just look at your notes. I had my back to the bar/kitchen but was told when the nachos came out the other server who was bringing them to the table dropped the sour cream on the floor, picked it up & placed it back on top of the nachos. When she arrived at our table she threw them down in front of the person waiting to eat them (sitting directly across from me). Enough “umph” of a toss that everyone at the table turned because they could tell it was inappropriate. That waitress hurried away & we looked at each other wondering what just happened. A few minutes later another woman came to our table, also with an attitude. My father, dumbfounded by what just happened asked if there was a problem & asked who was in charge. Lucky us, it was her in charge. She proceeded to tell us that she has an employee crying in the back & that we were rude. Not sure what we did, I asked & she said we rolled our eyes when the food came out. I’m sure I did, you gave me a wrap & put my chicken on the side 🤔 that’s not how I ordered it & my bonus mom takes forever to eat because of her disability & she has no food. So no, never again will my family be disrespected because of your mistakes. Ps. Our original server did surface & said she had no problem...

We've been here before and always had a good experience. Today's visit, however, was a great disappointment.

Before I begin, please note that I prefer not to leave a rating lower than 3 stars. Before I do so, I always try to discuss with the manager. Before leaving, I asked "may I speak to the manager?" The response was an immediate and disgruntled "why?" To me, that speaks volumes.

Service was absolutely horrible. When we arrived and picked our table, we weren't greeted for over 10 minutes. I generally don't mind waiting, but several of the staff walked by without saying anything, for example, "we'll be with you soon." And when we were finally greeted, it was very much not a greeting. There was no "welcome" or "how are you?" It was the most transactional experience I've ever had.

We each ordered a drink...both promptly received. Side note: White Claw is not analogous with Carbliss. When we got our drinks, we thought it was time to order dinner. Menus were out, but at that point closed because we knew what we wanted. There was no "would you like to order?" We had to prompt, which seemed to bother the waitress/bartender. She had to go and get her pen and pad.

Food was up fairly quick. I ordered the Brisket Sandwich. Despite looking good, the beef was tough...more like a couple of pieces of beef jerky with BBQ sauce on it.

Service continued to be dismal. There was no follow up to see if we needed anything (except another drink when we were ready to leave). We asked for the bill. Again we waited...and waited. Once I had the bill, I tried to pay using the Clover QR code. It didn't work. We waited a little longer, then I finally went to the bar to pay. This is when I asked to speak to a manager.

If we ever decide to go to Lucy's again, I'll update this review...