Taco Bell / KFC — Restaurant in Town of Norwich

I would be embarrassed first of all if my review score was 3.2 to begin with but after eating at this establishment I can now see why. Food quantity and what you got was ridiculous. But like everyone else it’s all about reducing what you get while they drive the cost up. But what really pissed us off was when we ordered and paid for extra cheese on my nacho bell grande and when it came out it looked as if it does when you get it normally so my wife simply asked for the extra cheese and the front register associate literally began arguing with her and then started pointing at the menu board and telling us that’s how they do it here. Of course this only angered my wife even further and then they sent another person over to argue and then finally gave us a small cup of cheese. We are from Atlanta ga and I was literally in disbelief that a small town Taco Bell not only hired people who feel it’s ok to argue but then to start pointing at the board and treating us as if we are stupid. If I am the owner I would seriously take a look at your reviews and then I would begin talking to my staff and setting some expectations. I don’t need to do or say anything else other than your Taco Bell review stands at a 3.2. You should be embarrassed that this is the quality you are giving a small community daily. You got our money once and it would have been more but after that treatment you won’t get it again and we travel here a couple times a year for family. Do yourself favor and either do better or change your staff. Oh and btw I work for Walmart in Atlanta and I am a manager but my score sits at a 4.86 ytd. Why you ask, because it’s customer...

Perhaps it's just my horrible luck, but every time I think that ok, maybe THIS time... Nope. Taco Bell dishes have been made incorrectly nearly every time I've been in the the last few years, or order missing items. The chicken side is a nightmare. The latest time I went, they were parking cars after paying, presumably because they were out of food, and after fifteen minutes, someone came out to tell me that they should've told me before, but they had no chicken ready, and were just now putting in more and it's gonna be another fifteen. Yes, this is a KFC place that, the last four times through, had no chicken. One time I was told they literally had none and wouldn't for a while because they only had one person "who can make it" and they were on lunch.

I believe it was explained that it was to guarantee a fresh experience but no one has ever gone to a KFC expecting there to, in fact, be no chicken.

The recent redesign I had hoped might help, but no. And the interior is worse now, with very small tables and what feels like much less overall seating spaces.

Again, maybe it's my luck is just that cursed at this particular location, but the last half dozen times I've decided to tempt fate, I've lost.

May the odds be ever...

UPDATED 7/1/24 7PM Things have only deteriorated further. Tried to give them another chance since last time. At the drive-thru, I was asked if I would like any sauces. I said, just the ones my order comes with (Cantina chicken burrito). Upon checking my bag no sauce. So I tap on the window and this lovely young lady flies off the handle at me. "What do you want"! "Slams the window closed and screams back to the kitchen "Can I have some damn sauce! This maniac is banging on the window because he doesn't have any damn sauce, Jesus Christ! I think my gentle knock on the window disturbed her moment of zen. She went right back to leaning on the glass with her arms crossed after I got my sauce. It was a good show, I give her an A+ for drama. I am sorry you are unhappy with your job, miss. Perhaps if you did it better, it wouldn't be so miserable.

I love Taco Bell, but not this one. It is poorly managed. The exterior is run-down, littered with garbage. My biggest gripe: The meals are skimpy as compared to other Taco Bell's. My burrito is never full, it is nothing but tortilla shell. Taco's are no different. There can be a wait during...