Red Pines Bar & Grill — Restaurant in Town of Onalaska

Took my mom out to dinner here last night, Wednesday. We arrived about 5:30....full parking lot as a lovely end of summer/start of fall evening, despite the near perfect weather, we didn't ask for deck seating. We had asked for a standard height table to which the hostess informed us that would be around a 20 minute wait. I reluctantly caved and said a high top table would be fine. To my delight the tables had comfortable and easier to hoist my shorter frame up on to, thanks Red Pines! The place was bustling but the volume wasn't irritatingly loud, again thanks Red Pines! Our table wasn't far from the bar and my mom commented "wow they have four bartenders!" So... if you're thinking of having a libation while you wait for your table, or just coming in for a drink? Fret not, you will be taken care of! In my photos you will notice a high top near the hostess stand, that too is a place waiting guests can have a seat while waiting for a table, as there's not benches or anything. Very courteous! If you look up and around... I rather enjoyed the north higher wall being decorated in taxidermy and he upper south wall? Beer signs; a good mix for a woodsy bar. Glancing around out at the patio, appreciative that they had a "curtain" to roll down for that Sun Sets in the West as to not blind any diners. I didn't venture past our table near the bar to see what the dining area was like at the westernmost portion of the bar where I could see standard height tables in..... Parking? We were lucky enough to find a spot right across from the door. They have a couple of lots, but spots may require a jaunt..... The food was good, my mom opted for a Red Pines pizza. I asked our server Rena if she'd order he Roll Tide wrap or a burger? She enthusiastically replied the Roll Tide. I opted for that sans the tomato. Side? Well..... pick a side...any side. Red pines has them...all! I opted for the sweet potato waffle fries. They were alright... some weren't done enough...maybe jumbled up in the fryer basket? Definitely not bad, I would definitely order them again. The Roll Tide was good... had a bit of heat on it, definitely not bad, just wasn't expecting it. Thanks Roll Tide for a good meal provided w good service. We will be...

I dont belive in leaving bad reviews as we are all human, and we all have things to work on. I want to share my experience with you and I hope this finds you well and maybe you can learn from it. 12 of us decided to eat at your busy restaurant last night. When we arrived we were told it would be an hour wait, which was not an issue at all. During that time we decided to spend our time outside and enjoy each other's company while waiting for a table. After an hour and a half we decided to go inside and sit as we were starting to get hungry. Please keep in mind I do understand the difficulties and stress some of your staff go through on a daily basis. Performing at a high level day in day out is no easy task in the restaurant business. So please understand that I have empathy for what some of your staff have to go through. 2 hours into our waiting time we were becoming concerned as it was getting late. We reserved a table at 6 and were not seated until 8:30. After we were seated it was brought to my intention that your hostess was very rude when our concerns were addressed. From my understanding there was a lack of problem solving and leadership issues at hand. We had a large group and no one seemed to quite figure it out as we had a disabled person in our group. Someone within our group suggested we split two tables up and shortly after we were seated. At this point I am thrilled to say that our waitress was fantastic and I wish I could tell you her name as she needs a raise. I am also happy to tell you that our food was delicious and I will recommend to others regardless of our experience. Lastly I would like to mention that it was a surprised that management did not address, apologize, or ask how we were doing, during the 3 and half hours we were there. So I hope that you bring this to your staffs attention so they can grow and make your...

We were there last Friday (Good Friday) for fish (OMG...SOOOO good!). Our server was Craig and he was awesome, to say the least. The people (4 adults and 3 children) who sat at the table behind us were also served by Craig and I felt so bad for him. They were so rude. I overheard one of the ladies say to the other gal that she's "never had good service here." My first thought was: if you "never" had good service, why do you keep coming back? Secondly, I'm thinking if you weren't so rude and were more friendly and attentive to your server, maybe you'd hear what he's asking or telling you so you don't think you were told the wrong info. Aside from their rudeness, they left their table an ultimate disaster. It took 3 ppl to clean up the mess that they left with all the french fries, pieces of bun, and slices of lemon laying on the floor, aside from drink coasters and a few napkins. For Pete's sake, be a little mindful and considerate of this, would ya? Be adults!! Be good examples for your children. We spoke to the owner about this when she came over to start to clean up the table after they left. We then noticed on the receipt that they had a $75 bill and they left only $5 for a tip. RUDE!!! We ended up handing Craig additional money because we saw that he was attentive to their table and we felt bad that he was jipped. Please tip your servers people... they aren't your maid. They made your night simpler by not having to cook or wash dishes so please take care of them as they took care of you!...