Owners are impossible.
I called to order an antipasto salad. I asked for no seafood or fish on the salad. I was told they offer no seafood in the restaurant at all. Then I stated that they offer calamari and that this was seafood. I was told "no it's octopus". I giggled and left it at that thinking the gentleman was just busy , rushed or ignorant.
The salad was good. Just iceberg , but.
I had a regional director up from the city, we decided to to go to w.23. We called before we went to inquire if they made cappuccino and or fresh brewed coffee. They said yes. My director only has regular milk with his coffee. Just to be sure, I ask do they have whole milk? Explaining that my "friend" only likes milk in his coffee. I was abruptly put on hold as if my questions were bothersome. Penny the "manager" picked up and said "what's the problem- how can I help you?".I said " there is no problem just wanted to know if you serve regular milk with coffee?" Penny said "yes" and said "okay ?!" So we went to the restaurant anyways as we wanted to see. We ordered two coffee, milk and asked for menus. We were told they don't have coffee, they do, but it's not "cost effective to make a whole pot for just two cups". My friend offered to buy the entire pot of 12 cups. To which they agreed to. We were advised we would have to wait for fresh. Our two cups came out immediately and was extremely hot as if microwaved and tasted old. We giggled at it, as we come to accept upstate quality is much different from NYC. But we only got two boiling hot cups, no silverware, no sugar, no napkins or guess what...no....milk. We asked for some milk and were given coffees mate. But not sugar , napkins or a spoon. I borrowed the waiters pen ,I stirred my coffee with his pen and handed his pen back wet. He never got the hint. We threw cash down and ran out laughing.
Two years later it was decided that the "bring a child to work event"The employees wanted pizza , Italian food and salads. My financial team choose 23 pizza. As we are a supplier to restaurants, a distributer of kitchen supplies and to west 23 and wanted to help out due to the pandemic. I was against the choice but was hopeful. We placed a small order. One of dishes of pasta had a metal shaving in it from one of the scouring pads which we distribute to them. When our financial team called to tell Penny she denied using scouring pads. At all! Which is a lie. Penny didn't realize who she was talking to. Metal shavings are dangerous and Penny and and her husband became belligerent. They denied everything took no responsibility and lied.
Be warned about this place. They are ignorant liars.
Their response will definitely rebuke and claim we are...
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