Bill Gray's Ontario — Restaurant in Town of Ontario

We stopped here on our way back home, my parents often drive passed on their route home, today we decided to stop here instead of going to one of our usual places. They appeared to be having issues upfront so we waited to be helped, when we were assisted and our order taken, we all asked for various burgers in a meal and specified what we had wanted for fries. After we paid, we were given only one cup. We asked for the others at which case the cashier seemed truly befuddled and asked "you wanted meals?" We had already paid, so he began to ring us up and told us a price. We paid again, but it seemed really odd that we essentially paid over $43.93 for three meals. I did the math afterwards. We were rang up separately for the items that should have been in a meal as we requested this included one of the fries and two drinks. The food wasn't bad, but it wasn't so spectacular that it overcame the customer service issues such as friendliness and customer care. It was almost like we were an inconvenience that they wanted to move along quickly, so in respect of their wishes we ate fast, we left, and we...

A go to for a great meal. You can't go wrong with Bill Gray's. A local chain that serves great food and is fairly priced. I ordered the Cheeseburger and Red Hot Great Plate. Mine was with Crispy Tater Tots, Macaroni Salad, ketchup, mustard, sweet pickle relish, Chopped Onions, and their signature Meat Hot Sauce. Wonder combination of flavors and textures. The Great Plate is a complete meal and is their take on a local tradition (the Famous Garbage Plate). Tater tots were extra crispy and complemented the spicy meat sauce, the creamy Macaroni Salad, and the protein selections. Their food is consistent and very good. I am a repeat customer at Bill Gray's and I've always had a good meal and experience at every location I've been to. Bill Grey's is a great local chain that prides itself on quality and excellent customer service. 2 thumbs up from...

Ordered 2 Fish Dinners and 2 drinks for a total of $32.00 and told the cashier make the fish extra crispy and fries too. We had been to this location for the exact same thing two weeks in a row. We got our drinks and silverware used the restroom as we always do. I came out of the bathroom and by boyfriend was already at the counter getting the food. We usually wait 15minutes or more. We started to eat the food fish wet and soggy and fries were warm and limp tasting. I said to my boyfriend it tastes like the fish could have been cooked more he said it was laying around and under the warmer. We take the drive from Irondequoit because we always enjoyed the hot fresh food. NOT THIS TIME. WASTE OF MONEY. HE ONLY ATE 1/2 of his food. It was approximately 1:15pm no one was in line waiting and maybe 2 tables of...