Tim Hortons — Restaurant in Town of Orchard Park

I live right near this Tim Horton's and come here for 2 pretzel bagels, 2 has browns and a donut as my ritual after my morning run.

The amount of times this place has not only gotten my order wrong baffles my mind. Just 5 minutes ago I realized they forgot my 2nd pretzel bagel.

So now I'll just spill the beans on this place as an annoyed local.

This place is bad, they rotate staff constantly, so you know that it's probably a management/corporate issue. I've been told by previous employees that sometimes they 'water down' the coffee by only putting half a packet in. They burn food all the time, I was in line around 9am a few weeks back when a lady came back in with bagels that looked like they were brittle charcoal around the outside. I've seen a man take his coffee back to the counter and try to get it exchanged for something actually hot, but was denied that and a refund. A friend of mine was overcharged and couldn't get a refund, now he doesn't frequent the place.

I only visited this place because of the convenience of how close it is. I've been nothing but extremely polite to the staff as someone who worked in the food industry would understand. But I'm swearing off this place and recommend anyone who values their money, time and decent food...

This drive thru is in my experience the absolute worst in OP. They are extremely slow. Give yourself an extra 20 to actually get your order (you'll even have time to write your own review as you wait). They don't have the same menu as other Tim's either. They don't offer pups a tim bit (and will charge if your sad pup still wants one). Don't know why I didn't just drive the extra mile to another one. I should have known better. Won't be back. Edited to address reply: Funny story. The previous time I went to this location (2 days prior- lucky me) was the time I attempted to get a tim bit for the dog after getting a sandwich and iced cap for my passenger. They wouldn't give the dog anything so I had to pay for it but asked for my receipt so I could see what they charged. Well, I got a receipt but it was for a diet coke no ice.... I didn't notice until we had left. Most recently I was not given a receipt. I was invited to fill out a survey about my experience in the respnoto this review however to proceed you need the code on your receipt. It just keeps getting better right? What a hassle and...

Update: I started going back to this location after they corrected the issues. Unfortunately, they keep raising their prices, so 3 orders of bacon, cheese bites, and extra large coffee if now 16 dollars and 38 cents. With the cost increase per day, I can go to McDonald's and get more for my money, so I will no longer be going to Tim Hortons. I like their coffee and bites, but at that price, it's not worth it. Looks like McDonald's will be my new daily breakfast stop.

I have been going to this Tim Hortons for over 1 year every day. I get 3 orders of bacon cheese bite, chocolate dip donut, and an extra large coffee that comes to $15.88. But for the past few weeks, they have not had the bacon cheese bites, so I have now switched to going to a new tim Hortons as of today. That's $444.64 per month (car payment) I won't be spending there, not only that there new one is cheaper per order $13.46 thay 2.42 a day savings = $67.76 savings per week. So I should be grateful. It almost like going to McDonald's, and they have no...