Craft Coffee House — Restaurant in Town of Pendleton

I probably won’t return.

With a family member visiting from out of town, the family called ahead the day before to say that we would like to bring 12 people, and got assurances that would be fine.

The pros: Much of the food was locally sourced and, though a bit expensive, wasn’t unreasonably priced given those ingredients.

The mid: The food was fine. It wasn’t great, but it wasn’t bad. No notable complaints.

The poor: Escorting my elderly mother into the restaurant, she became exhausted and needed to sit before we found our group. I grabbed a nearby chair from an empty table, tucked it in an un-trafficked area with her resting on it, went to find our group, and returned moments later to find a staff member giving my mother a hard time about the chair missing from the (empty) table. I stepped in to say I had put her there, and that we were getting out of the way immediately, but even as I escorted my mother out the door to the back patio the staff member followed to continue talking about the table. She did stop short of actually following us outside. At the patio it became apparent that the family would be sitting separate, because the tables are set up for groups of 2 to 4 people. Moving tables together confuses the staff because there is no server, but only an online ordering system that prompts random staff members to bring food to tables at a specific location. We did get permission from one staffer to put two tables together, so some of the family could dine together, but as we were doing that the original staff member from inside appeared and tried to intervene. When we began to explain that we’d asked beforehand, she interrupted with “I don’t want to argue with you,” and turned heel and left. Our online orders were placed to the table that didn’t move, and very quickly someone arrived with a waffle we hadn’t ordered, set it in front of us, and left. Many minutes later she arrived again, apologized, and delivered the waffle from our table to the person who had ordered it - which should never happen. Drinks (lattes, frappes, and butterbeer) arrived at our table in five minutes or so (staggered, brought by different servers) for everyone else at the table, but my hot cider didn’t arrive. I waited 30 minutes before managing to grab the attention of a passing staffer and saying something. I got the reply that “We’re really busy,” which, aside from being an apparent exaggeration in light of the multiple empty tables, didn’t really explain why the easy drink hadn’t been brought but the more complicated ones had. It seems the free-for-all method of serving allows for some gaps. My drink came with the food, so I gulped hot cider while eating, instead of sipping over conversation as others had. It’s not the establishment’s fault necessarily, but there were also more yellow jackets dining at my table than people, bolder and more plentiful than I’ve ever seen at a restaurant patio before. You should be careful if you’re allergic. I’d have tipped lower, but you have to decide your tip before you know what the service will be like. So I watched other people enjoy their drinks, had unpleasant interactions with the staff, sat apart from the family that was the reason for the meal out, and bused my own dishes, but paid for the privilege.

If you want quality ingredients from local sources made into a nice enough meal this is a fine place to go. If you want a good experience, I’d...

One of the most amazing coffee houses in the area. Trendy, healthy, wholesome, and I recommend visiting if you are nearby. Such a cute spot with delicious food and drinks!

This is absolutely a hidden gem. Seems like a go-to spot for locals and visitors. We discovered this spot during a recent road-trip. One of the top rated places in the areas, and we just couldn’t pass up on a great breakfast spot. They are located in Lockport, approximately 30mins eastbound from Niagara Fall, NY.

Plenty of parking in a private lot, with ample indoor and outdoor seatings. Self seating, and you can order food directly from the counter or through an app. Super convenient!

Nice food presentation, and serving sz is just right. They make the best potato chips (thick cut and kettle cookies style ), evenly coated with salt.

I love that they carry local beverage brands- Blackman Homestead Farm, also located in Lockport, NY. I ordered the pear and apple juice. There are bits of fruits on every bottled juice. It’s my first time trying this brands, and I’d love to try another flavor too! It’s something I might find at Wholefoods or at least I hope, otherwise it’s about 6hrs driving to Lockport from my town on New Jersey.

Their beverages and food are all made with quality ingredients. My husband’s caramel macchiato is made with Ghirardelli’s Caramel and housemate apple syrup. Their smoked Reuben Sandwich is packed with well seasoned corned beef and homemade sauerkraut.

The avocado Caprese toast has the best presentation. It was delicious, wish they were more generous with the portion bc one slice of avocado toast was $10 $$$.

We absolutely enjoyed our meal here, and ended up order two additional drinks for our road-trip: Hot chai tea latte (sz reg) and their “London Fog”- Earl Gray Tea, housemade vanilla syrup, and steamed milk. Both were amazing!

We will definitely...

After hearing so many great things about Craft Coffee House, I was excited to give it a try... especially because they have gluten-free options. My 5-year-old son and I walked in around 9am and stood at the doorway for AT LEAST 10 minutes. There was nobody ahead of us and 6 girls behind the counter; a few were busy, and a few just stood there and stared at us. I finally asked if we should seat ourselves and got a "yea" response. We sat down and waited another 10 minutes at our table. I finally got up and went to the front to take two menus to bring to the table. I kept turning around and noticed at least 5 girls behind the counter socializing. My son kept asking me how much longer until he could eat something. I got up and went to the counter and asked how we place an order. The girl rudely responded, "There's a QR code, or you order up here." Now... how is anyone other than a regular customer supposed to know any of this? You would THINK that after I kept turning around to look at the workers, or the fact that we stood at the door for 10 minutes, someone would have given a quick "you can seat yourself" or a simple "can I help you?" To make things even more awkward, when I went back to the table to "scan the QR code," I was unable to see if a few options were allergen-friendly, as my son has food allergies. I again got up and went to the counter and asked. After 25 minutes of this nonsense, we left. Having celiac, I was extremely disappointed that I wasn't able to try their breakfast, along with the terrible customer service. It was a very uncomfortable and awkward experience. I will most definitely share this information with my other...