Pizza Palace — Restaurant in Town of Plattsburgh

What better way to spend a half-day from school? Going out to eat at our then favorite restaurant for a little Mommy/daughter date. I ordered a turkey grinder (my favorite) and my daughter ordered spaghetti with house salad. Waitress asked me if I wanted lettuce, tomato and onion. I said, "lettuce please". She said okay.

Food comes and I have tomato, lettuce AND onion. When I stated I asked for just lettuce the waitress argued with me. She told me what I said. She said, "no you said yes please". I corrected her again because I've been going here for years and never had an issue. I couldn't believe how she was acting. She offered to remake sub but my daughter was already eating .

While we were eating same waitress overcharged another table. The other customer and I locked eyes and she shook her head like "this is unbelieveable." The waitress never apologized to her either. She excused it as she just got back from vacation and her mind must still be on vacation and tried laughing. You could tell that nobody was laughing.

When I got bill I said, "I'm surprised the meal was discounted since it wasn't hiw I ordered". This is when she AGAIN argues with me and says I ordered tomatoes and onions, even though I haven't eaten them since 8th grade when I ate them to be polite to my grandma, I suddenly am a liar now on the restaurant on this day.

Manager aka Owner's wife wasn't any help either. I tried explaining to her what was happening on the floor with screw ups and she just didn't want to hear me. So I decided to not try to fix problem or help them. I paid my bill and tip and left. My daughter in her years of 1w year old wisdom tried to tell manager and waitress that she heard me clearly say "lettuce please" but alas she was not star witness material to them. Now I have to find a new favorite restaurant after years and years of loyal...

As a follow up to the post below. I revisited Pizza Palace on last night for pick up of pizzas ordered for a Halloween Party. The pizzas were all delicious and the size and toppings were generous. We received many compliments from our guests. One of the biggest challenges of restaurant management is quality control. Please keep up the great work- Team Pizza Palace!

This was take-out. The pizza was very good although the size of a large pizza appears to have shrunk and toppings less generous since my last visit. (now under new ownership) On the positive side the crust wasn't burned or overcook as has been the case in the past and they didn't overdue it with the cheese. I've heard recent complaints about slow service. I believe there has been a turnover in waitstaff and that, combined with new ownership may account for some transitional hiccups. we have not eaten in since the change in ownership but I plan to give them a couple months to iron out the kinks before eating in. I don't mind paying $30 for a large pizza and supporting local business in the process if the value is relative to the cost. If it isn't then there'...

We’ve been Pizza Palace customers for many years & always been very pleased. Not sure what has happened recently. Service is poor, a couple visits ago we waited over 10 minutes after being seated & never got waited on, they were not super busy. We finally got up & left to go else where to eat. The next visit our appetizer arrived when we were almost finished with our main meal. We gave it another try tonite. Received our appetizer but no silverware. After waiting over 5 minutes I walked up & grabbed my own silverware to go back & eat our now cold appetizer. Then when our wings arrived we were disappointed to see that they were considerably smaller than what we had been receiving there for many years. I have heard several complaints recently regarding similar situations from others, all vowing to “never go back”. I think I am now in that same boat ! Unfortunately for them there are many restaurants in the area who appreciate their customers & if Pizza Palace doesn’t realize this soon they will be in big trouble. This is not the same Pizza Palace we have been used to over the years. I just have one question, WHAT HAS...