Slice of Heaven Bakery — Restaurant in Town of Rome

😒9/7/25 I am sorry for your unprofessional response 😟. Your response is not true. You had no one at the counter. Yes, other customers were in but all sitting at one table (a group of about 6 ladies). I have common sense/courtesy because I am a retired multi retail store owner. I know the value of customer service and how to treat customers. I also know how to treat other small business owners and praise them when things are done well. It's exceptionally hard work that other business owners understand. I know how to tell a customer I am sorry, let me fix that. So I am appalled that you are lying to me and your customers with your response. I did NOT disrespect you or anyone in your shop in any way. I would have accepted in the shop where it should have been said, I am sorry.

On 7/24/25 so disappointed in this small woman owned business and her treatment to me the customer☹️. I wanted to have a wonderful morning coffee with a friend yesterday. We ordered our coffees and sweets. I asked for my coffee to be extra hot when ordering (not much to ask, no big deal, right?). I went back to the counter after only one sip to ask if they had a microwave to heat up my coffee and the owner barked back at me and said, “I made it to 180 degrees”. Which would be fine but it was not, just wanted an extra hot coffee. I have an expresso machine at home and yes, I froth my milk to 180 degrees my mouth knows what 180 is. I said, I could use the microwave if it was out in the dining area. She said, no it’s in the back. Grabbed my cup and huffed as it was poured into the stainless-steel heating cup to reheat. I thought great she’s not pleasant to her customers but I was getting my coffee extra hot. As I lifted up my new cup of reheated hot coffee it was extremely light. I took off the lid and noticed I now had a ¾ cup of coffee after only one sip of my coffee to begin with. OK, this is where things go wrong…I asked nicely why I had a ¾ cup of coffee now, the owner looks at me passes my cup to her employee and said, make a new one and walked away from us both. Never saying a word to me like…sorry, I would be happy to make a new one, opps my mistake, give me just a second…any thing and any of these would have been wonderful. Dumb assumption on my part to think we all know common courtesy and great customer service. I asked the poor employee who received the brunt of this if the owner is always this way. Of course, the poor girl said no because the owner is 4’ away. I told the poor girl just add more milk and heat it up. I felt at this time I had to address the owner. I spent my hard-earned money with a 20% tip in this establishment and I am the bad person for asking for an extra hot coffee, then a microwave that I could use and then a full cup of coffee. I walked the 4’ over to the front of the counter where the owner walked after passing my ¾ cup to the poor girl to remake. I asked the owner if I had done something wrong to be treated so poorly. Her reply NO. I stated as a former retail owner of multiple retail stores for over a decade I was appalled at the treatment I received from her. I did not ask for anything special. She basically said, I made your coffee 180 degrees as she stared at me. I disagreed with here. No apology at any time. I told her I would not be coming back to her business after such poor customer service. SHE REPLIED OK! All I wanted was a pleasant morning with a friend and an extra hot cut of coffee. *Remember how you treat people in your business and in life will affect your business and your life later. Customers have voices and there is a thing called karma. *So disappointed in this small local business in my community that I cannot...

I just wanted to share my various experiences with everyone… I have found that the ladies at Slice Of Heaven always go out of their way for their customers, The drinks are made to order and with as much care as possible. The baked goods are nothing less than wonderful with an amazing amount of commitment and effort. I read time to time out-of-towners wishing it to be much like a Starbucks or something of that nature. I find that sad. I often wonder if said “negative”patrons realize the parameters, The rules and regulations that a small business has to contend with. Not to mention the care for the community that they have come to be a part of. I find it absolutely beautiful that they offer meals on holidays for those in need or who want to share their meal with loving people. I could go on and on about how much more this establishment is than just your average cup of coffee and cupcake, but I encourage you to go and feel the love and enjoy their wonderful goodies;) lastly, to all those who judge negatively, I hope someday you realize how hurtful it is to speak...

I cannot recommend Slice of Heaven Bakery enough! They provided the dessert table for our welcome reception at our wedding at Sand Valley, and it was simply incredible. From the first time we messaged with the Rebecca, we knew we were in good hands. She is professional, responsive, and so accommodating to our requests (and last minute changes/additions). She even delivered all the items to our location.

On the day of the event, the dessert table was set up beautifully, and the desserts themselves were out-of-this-world delicious. Our guests were raving about the selection, which included everything from cookies to chocolate pretzels to cupcakes. The presentation was stunning, and we were so impressed with the attention to detail.

Overall, Slice of Heaven Bakery made our welcome reception absolutely perfect. We are so grateful for their hard work and would recommend them to anyone looking for top-notch baked goods and service.

We do our best to visit Slice of Heaven each time we are in Rome!

Thank...