Harvest & Hearth — Restaurant in Town of Saratoga

Just wasted 20 minutes calling this place to get a take-out. Every call went straight to the answering machine, even though they’re supposed to be open. One time they did pick up the phone and then immediately hung up. “Wonderful” service. Takeout was the only thing me and my husband still wanted to do from here, just because we enjoy the pizza - our experience with the dine-in was so horrible that we already decided to never do that again. So now, I guess, takeout is not an option either. That’s very unfortunate. We were always trying to support the place and give them business, but they clearly do not want it.

UPDATE: 01/15

Since Pete took the time to reply, I've updated my review to two stars, but I wanted to clarify why what we experienced wasn't acceptable, despite the current environment due to the pandemic.

Had you picked up the phone and told us that you were closing early, we would've absolutely understood, and wouldn't have thought anything of it - it happens, it's not a big deal. What happened instead though, was that you (or one of your employees) were there, had decided to close early, and between our first call at 7:45 and our last attempt at 8:00, ignored our calls, answering the phone just once, I guess to hang up on us so we would stop calling. I would've probably chalked that kind of thing up to an accident or even a dropped connection, except whoever hung up the phone missed the hook, and so we were still connected for 10-15 seconds until they actually hung up. The pandemic didn't make you (or your employee) hang up on us, you just didn't want to deal with a customer.

We give a lot of support to area restaurants - my husband worked at one for several years, and we want to do what we can to help keep our favorites afloat during this tough time. I'm not sure where you get the idea that 75% of area restaurants have closed though, that certainly isn't our experience, and we live about 5 minutes from your restaurant, it's not like we don't know what's going on around here. In any case, the difference between the other restaurants we support, and yours, is that they at least give us the courtesy of picking up the phone and explaining that they are closing early, or post something on social media, or even hang signs at the door - the point is, they earn compassion and respect by treating their customers in kind, something we have not experienced with Harvest and Hearth. One star reviews hurt, but we wouldn't have even considered leaving one if this was our first negative experience there, or if your restaurant had extended even the remotest of...

Made a reservation on Wednesday afternoon for a party of 5 on Friday at 7pm as part of a birthday celebration. Drove an hour to the restaurant to be told by the hostess that our name wasn't on the list. She made no attempt to check if our name was copied down wrong, no attempt to rectify the situation in any way, didn't even apologize, and had the nerve to tell us that we could get a table if we waited for over an hour. They lost our reservation and then made us wait OVER AN HOUR to be seated. There's nothing nearby and it was Travers weekend so there was no way we could really go anywhere else. When I pressed a second hostess to check if our name was copied down wrong or anything she (who said she was new, and apologetic at least so no hard feelings towards her) said that they don't even take reservations for parties less than 7... so who took our reservation Wednesday!? we were finally seated and we weren't offered any sort of compensation or apology for the wait. Nothing. We ended up not leaving the restaurant until almost 10 o'clock which effectively ruined the rest of the night we had planned as our next destination was closed by the time we arrived.

Our waitress was nice at least, but the pizza genuinely wasn't particularly good. The crust was almost TOO thin, and the sauce was honestly kind of gross. Cheeses and toppings were just kind of... there. The salads, however, were good salads. Drinks were overpriced and the one round we had ended up being almost half our bill for just beers, some of which were only domestic. The cost of a small pizza is only a dollar less than a large and it's quite literally tiny. Fit for maybe a child and that's it. I'd say the large pizzas are priced appropriately for the size but not for the taste. The aesthetic of the whole place feels sort of... unfilled and unwelcoming. I guess the bar is sort of nice as far as bar tops go, but don't expect a water view because all you're getting is kayak racks.

Overall the food experience was mediocre and the pricing was mediocre, but coupled with the worst service I've ever received from a hostess I can't reasonably recommend this restaurant to anyone. I've spent my entire life in the area and I would recommend literally anywhere else.

I'll give it a 2 because I'm sure the kitchen staff and other wait staff were doing their best and they don't deserve...

I visited this place yesterday, Saturday 29, 2018. It was my very first visit, and you might want to read my whole review. I will give the one good thing about my experience at the end. We, two of us ordered draft beer. The price point of $8 a pint is the highest I've seen for these particular beers. Generally, no big deal, until they brought the beer to the table as a 16 oz pour, which was actually a 14 oz pour when you subtract all of the foam on top of the beer. Apparently, someone hasn't been trained how to properly pour a beer. Part of what brought me here is the mission statement of organic and local. That is not partially a true statement, because half of the product doesn't comes from the area, or even New England. For example, the dairy or the ice cream comes from California! Think about that, we live in New England, with the best dairy in the country, why would they use ice cream from California? There's a wonderful ice cream producer within a hundred miles: Lulu's! The pizza itself, was undercooked, doughy, skimpy on the herbs and mushrooms, and heavy with greasy cheese. A thin crust pizza should not fold over like raw dough when you pickup a slice. The plates they brought to serve the pizza, we're so greasy that I'm sure they were never washed. I mean they looked as if someone took a napkin wiped them off and reused them. My concern is the pathogen issues when you're eating off dirty dishes that someone else's saliva and hands have been on prior to you. There is just simply no way that a dishwasher would leave that kind of grime. I noticed some of the kitchen help where a bit grungy. One guy had this nasty mangy beard that was uncovered. I visited the restroom and I had to urinate badly, until I entered the restroom and thought I might be sick. The restroom was so incredibly nasty and dirty and smelled so strong of urine, that I was sure someone had put my nose in the urinal. There were fly stickers hung on the urinals to catch all of the, well, under the rim flying insect. Let me remind you that it is the end of December. If the adage is true, that the restroom is an indication of the kitchen, that scares me, and it should scare you. Now for the one good thing about my experience. Dana, she was our wait staff and she...