The Glen Haven — Restaurant in Town of Scott

Editing to add: Lowering score as the owner tried to discredit my experience I had with this establishment. AND they didn't even acknowledge the cigarette smoking on the deck. Very disappointing. As I said in the review below (and in his review that I didn't know he posted), my husband's burger was entirely over cooked. It was not sent back because he was hungry and it's not the end of the world, and typically we are not the complaining type. Although we do expect such a "nice" restaurant to give us a burger the way we want it cooked. I did eat about half the pasta. I had to pick out the cooked pieces to eat it. I can look past 1 or 2 pieces not being fully cooked as are all human and mistakes happen. I would have preferred al dente to what you served me. And for you to pick through it after we sent it back to find and eat a cooked piece, is very disgusting. As for my husband and I trying to "sabotage" your score on Google, you are doing that to yourself with the way you handle your business and your review responses. Not sure what was inconsistent with my experience and my review. I was willing to go back and give you a second chance after your response to my husbands review, but now we will not be and I will not be making a more pleasant review.

Unfortunately our first time visiting will be our last. Our servers were fantastic, great interactions with them. The food was incredibly over priced for the amount that you got. Appropriately sized proportions for sure, but certainly not worth the cost. My husband's burger for thoroughly over cooked and the amount of mac salad he received as a side dish was laughable. The burger was a hockey puck and the mac salad could fit in the palm of your hand. The pasta that I got with my chicken alfredo was VERY under cooked. Like how do you mess up pasta? I could not finish half my meal because I got tired of the crunch. The alfredo sauce on it was delicious, so I'll give them that. It was an additional $7 for a thin cut of chicken on the pasta with alfredo. The chicken was cooked and seasoned well, but for $7? No way. My pasta meal came with 4 very small slices of "fresh" homemade bread. It was awful. Incredibly chewy and stiff bread. The server was kind enough to comp us half the cost of my meal. The icing on the cake was the table next to us was smoking cigarettes and none of the staff said a word to them about it. Although we were outdoors on the covered porch, the smoke was getting blown into our...

The nicest person at this restaurant was a cook named Alex who brought out our food after something was wrong. Our server did not know the menu, the specials, or how to use the system. We waited for 45 minutes for a few salads and burgers. When we said that the salmon was blackened but it we had asked for a plain salmon, the server said “I can try but I don’t know...” as if it was a major inconvenience to them. We then waited 20 minutes for a new salmon. It took a half hour for our bill.. we were then told that our bill had been merged with another table and that is why it took so long. If the employees were kind or apologetic, it would have made all the difference. But the management response was lacking. She was obviously overwhelmed and came off as rude and as if she didn’t care how our experience was. An apology goes a long way. As someone who used to work in the service industry, perhaps some training is in order. We will not be recommending the glen...

The food here is soooo good. For an off beaten path restaurant the pasta, blue cheese, ranch, French fries, pumpkin pie all homemade and so good. The pizza and wings are some of the best I have had. Wings are crispy and oversized, sauces are so yummy. Everything about my first time going there was definitely 5 stars plus!! My server Wendy was awesome. Very attentive to my order to anything I needed and was very prompt. Can't wait to come back again and again and summer time is a MUST being that it's next to Skaneateles Lake. They have a beautiful front deck that you can eat and drink and I'm sure the views will be picture perfect!! They also have airbnb so if you're looking for a place this is it!! Thank you Glen Haven I WILL SEE YOU AGAIN!! The menu does change with the seasons - just FYI - I looked at menu online before going and when I got there not everything was on the menu, but they had plenty else to...