Voyager Village Bar and Grill — Restaurant in Town of Scott

I came by with my girlfriend last night around 6:45pm for dinner. The patio was busy as per the usual and there were several tables inside. We found a patio table and waited for our server to get to us. It looked like she was the only server so we were patient. We had our drinks and food order in by 7pm. We ordered a burger and a chopped cheese sandwich. Around 8pm we still didn't have our food, and had long finished our drinks without a check in from any staff. We saw a couple that came in after us walk away with their leftovers and were confused why we still hadn't been served. We walked to the server and asked for our food to be packed to-go since it was getting chilly out and we had waited so long. Our server looked surprised and said she would check on the food. It was 15-20 more minutes until we received our food and bill.

Almost 1.5 hours for a burger and sandwich on a Sunday night. Full bill, no comps for waiting so long with no service after ordering. As a long-time service industry worker, I was surprised. We asked why the food took so long, we were told it was because it was busy (which it was for one server, but it seemed like the usual amount of people dining for a Sunday night here) and there was a private party in the back room- like it was our fault for not knowing that. I understand how being short staffed and having long wait times on food can happen, but this was ridiculous since we had a small, quick order. And not having anything comped on our bill was a surprise, since that is the standard for when a restaurant fumbles their hospitality so substantially like this. I would wager our food order was either lost in the back, or not sent by mistake.

Giving two-stars because of poor management...

We thought we’d give this restaurant another try, since we do like the atmosphere, but the Valentine dinner we attended a couple years ago was very understaffed and extremely slow! Unfortunately, we were extremely disappointed on Sat night when we brought 1st time guests!! The restaurant waitstaff was understaffed by half. While I understand this, we thought the meal would compensate for short staff. The kitchen provided mediocre food, at best. My veggies were 1/2 cooked, still hard and served cold. The salmon was dry and the glaze was unnoticeable or forgotten and also cold. My additional vegetable was also missing. My husband’s prime rib was cold and served w/o au jus, which came 1/2 hour after his meal was served, and his salad was completely forgotten-we ended up taking it to-go. Service is incredibly slow and there was no greeter/host at the door to even seat us, so we wandered around for 10 minutes waiting to sit at the several unoccupied tables. C’mon-you could at least have a sign stating, “seat yourself.” Very awkward! If service is this bad, and so understaffed, it would be better not to even open. We will not be...

Great food!!

Was there Friday night and had the fish. It was nothing like I have had in the past. They sent out the executive chef and when I was asking about the fish he stated yelling at me and telling me I did not know what I was talking about. The fish looked like and tasted like the frozen triangle fish you get at a fast food restaurant. The fish the other times we were there was amazing. I had to tell him that I wanted something else and he got very upset and yelled what do you want.

As a member of the Voyager Village Community and have been a member for over 25 years, this type of treatment is uncalled for as a matter of fact it is uncalled for anyone to be treated this way. I really hope the manager will have a discussion...