Trails End Lodge — Restaurant in Town of Stettin

5/21/2021: I was given a 45 minute to an hour wait time, with a party of one, enjoying a night out, to myself. After waiting a while, my manager asked me to fill in, so I told her, I'd be there, after dinner. After sitting for an hour and a half, listening to almost every staff member complain about the management and inefficiency of the establishment, I was finally seated.

After sitting, a while, a waitress asked if I was waiting for someone to come to my table, and I said, with my menu closed, yes, I was still waiting for service. She walked off. I sat over ten minutes, before the owner asked if I had been served. I told him, no, and that after nearly two hours of wait, I had no more time to waste.

I wish I would have skipped the attempt to dine, here, and gone to help my manager, sooner. I was going to order my dinner, plus more for work, since I didn't have time to pack a lunch, and I went to work with neither. The dining room was half full, emptying, as I sat, waiting for service. What exactly took so long?

This is abhorrent practice for any restaurant. I even tried to call ahead, to get my name in, sooner, but you don't take call in reservations. Given the fact I saw no other male staff, front of house, it must have been the owner. He said, one of my party has to be present, and I told him, I was the only one in my party, and my being the only one made no difference.

The man, asking if I had been served, shrugged off my experience and wait time, so I asked the bartender who to put in a complaint with, and she pointed to the man who had been addressing me, informing me of his position, as owner. If you want people to come back, you don't treat people like that; especially, after you've backburnered...

We went last night for fish fry. They were very busy; however, service was very efficient. There were two bartenders working, both of which were friendly and polite. We were greeted and drinks ordered within a minute of stepping up. We waited about an hour for a table (we got there at 6 pm on a Friday night, so to be expected). We were given menus when we sat down and ordered with our waitress within 5 minutes. The menus didn't list potato options with the fish, which we thought was kind of odd, but our waitress had no problem giving us the options. We both had the beer battered haddock, one with German potatoe salad and one with baked potato. The batter was very light and the fish was perfectly cooked. We also ordered chesse curds, which MIGHT be the best ones we've had in the area. They were obviously handbreaded and lightly fried. She checked back on us a couple min after giving us our food, brought new drinks within a min or two of asking, as well as our check and boxes when requested. An individual who I believe was the owner, was also very involved with the service (hosting, checking on tables, etc) which was very nice. It was a great experience and we would...

I was there Friday night with my family. We were seated in the bar area for drinks - no problem. Later on we asked the manager if we could eat dinner at the high bar table that we were currently sitting at in the bar because my dad, who is in an electric wheelchair, can not fit under the smaller sized tables in the dining room due to his wheelchair. He told us no and that they were not able to drag that table in there. We did not ask that. He then said we were not allowed to eat in the bar area after 3pm - whatever. This was very disappointing, as for one, my dad is not able to get out much because of the wheelchair and for two, this is one of the main reasons he does not leave the house; because most places are not handicap assessable , or furthermore like Trails End, discriminate against people with disabilities. How would you feel if you were told by the owner of a restaurant that you could not eat there because you are in a wheelchair? And after my grandmother told him we were leaving, he stated that he understood...