Trempealeau Mountain Golf Club — Restaurant in Town of Trempealeau

To Whom It May Concern,

I wanted to share feedback regarding my group’s experience at your course on Sunday, June 1, 2025. While we greatly enjoyed the course itself and found the carts to be in excellent condition, our experience during check-in left much to be desired.

When we arrived, we waited patiently at the front desk for about five minutes while the staff member, who we heard identify herself as Shyann, was in a back office. When she eventually came to the desk, she seemed visibly irritated and made us feel as though assisting us was a burden.

We had inquired about a cooler with drinks and asked if we could get a mix, which was met with more attitude and what felt like frustration on her part. When it came time for me to pay for my portion of our group, I stated clearly that I just wanted to pay for my part of the golfing and didn’t need anything else. I had to state this multiple times as she repeatedly asked, “What?” and looked at me with disgust like I was saying something wrong, it left both myself and my group confused and uncomfortable.

I don’t golf often, so I initially thought perhaps I was saying something incorrectly, but the rest of my group found the interaction just as awkward and off-putting. I genuinely felt that Shyann was either unwilling or unable to engage with customers in a respectful or professional manner, and it unfortunately tainted an otherwise enjoyable outing.

In addition, we noticed that on several holes, the geo-fencing system in the carts would trigger even when we were clearly on or near the cart path, which became frustrating.

I’m not usually one to leave negative feedback, but I believe in providing honest input so that improvements can be made. I hope this feedback is taken seriously, as the overall experience at your course (outside of this interaction) was very good. It’s disappointing to feel unwelcome right at check-in, especially at a course of this caliber.

Thank you for your...

Update; Misunderstanding between the worker, the owners were out of town so it would have been impossible for them to come out to us, they have since reached out and more than made up for it when they wouldn't have had to. My only hope is the member responsible is man enough to compensate them for their loss as a result of his actions.

Carts have GPS, our tee time was 11, the group of three ahead of us had 1050, on hole 11 some crazy entitled member hits a drive off of our cart and starts yelling at us that we can't just "jump in anywhere" I tell him that we've been behind the same three guys since hole 1, one of those guys heard the commotion and went to collaborate out story and the guy threatened him with a golf club, I called the clubhouse and explained, they talked to all five of us ahead and said the owners were on their way, no owner showed up and this lunatic was allowed to continue golfing. Will definitely never play here again and will tell anyone I know not too either. Drove from EC and spent $150 that we weren't even able to enjoy....

This course was a disaster. Called 3 weeks ago to ask about the course and how it was playing. We were told, "course is in excellent condition and playing great" Booked our tee time. This was the first of 3 courses we were set to play on a golf trip where we drove 5 hours to get here. Course was awful. Tee boxes were completely torn up by some type of disease or fungus. Fringe around some greens was the same. Literally had to move our balls if we felt like we were going to putt over those areas because they were so bad. I brought all of this up to the club house with a response of just shrugging the shoulders and no explanations. We would have been fine with a warning before the round, or honesty on the phone call earlier, but this was just unacceptable. We played here a couple years ago and the course WAS well maintained. We won't be back as they just...