Casa Mezcal Flavors of Mexico — Restaurant in Town of Urbana

If I was rating the food alone I would have given them 5 stars but the service was terrible… This was my first time to this restaurant and I came in from out of town over an hour and a half away. We had a group of 7 for a friends birthday. I was the first one that arrived and when I came in and approached the desk there was a sign that said, “please wait to be seated” however I was not initially greeted at all. So I told them, “I have a reservation under so and so” they told me they didn’t take reservations. As they were telling me this two other people from the party walked in. I told them ok. And that it we needed a table of 7. They told us it would be a 45 minute wait. Here’s where it gets interesting…. There was a man that came in just behind me, he had a party of 6 and somehow, and without reason, he was placed on their seating/call list before me. I gave them the benefit of the doubt and said maybe their whole party was present and that was why. However they were not and when they were called a woman stated they had actually gone home and had to come back…. We waited almost the entire 45 minutes before complaining to staff and pointing out that 4 other parties of 6/7 people had come in and been seated before us WHILE we had all been present and waiting directly infront of them in the lobby. It serious just felt like we were being ignored for no good reason at all. Another manager that had just come on was brought over and magically arrangements were made immediately. After that things were very smooth that male manager (I don’t know his name) made a point to swing by and make sure things were ok throughout our meal. The wait staff did everything they could to make it a pleasant experience. Drinks were brought quickly orders taken and brought quickly everything seemed pretty expedited (I assume because of the incident that lead to) we tipped our server, Victor, well. The hostess may have sucked but our server was great. Would I go back? I don’t know. The food was good but for a 45 (unnecessary wait) we could have easily left and gone somewhere else that would have happily taken our money and treated us better. I feel bad for all the people the hostess...

Got take out. Good points:

1. they are open until 10 pm in an area where a lot of places close at 8 pm.
2. ordered takeout and it was fast.
3. big portions that were reasonably priced.
4. the hostess was very kind and gave recommendations
5. they have a kids menu
6. my partner said the actual ice cream inside the fried ice cream was super good.
7. chori fries were pretty decent. A little spicy but very manageable (for me)

Knowledge points:

1. quesadillas appeared to be made with Swiss cheese or something???
2. the steak in my steak quesadilla was very generous (there was a lot of it) but it was a little chewy and a bit well done for my taste.
3. the “fried” ice cream appeared to be ice cream rolled in cornflakes. I think it’s supposed to be ice cream covered in pound cake and cornflakes then deep fried. It was still pretty good regardless.
4. the churros were pretty good. Undercooked but not hard. Very very sugary.
5. the horchata was extremely generous (large size). It was much sweeter than I thought it would be, coming from having horchata from locals in NYC…
6. it’s a bit of a mystery if the shrimp in the ceviche is raw or cooked so I couldn’t order it. Normally I’d love to eat raw shrimp but I can’t eat raw seafood right now so just mentioning this here for future customers

They were very kind here. I would really like to give five stars but I just can’t bring myself to, sorry. Thank you for being open so late?

With tip, it was about $70 for two adults and one kid, but we definitely had food leftover. I tipped $5. So without tip it was about $65. I wasn’t sure how people up here too for takeout so I hope...

Such a disappointment. After eating here previously I never thought the food would be served incorrectly and then not having it done right the second time. My dinner the oil used tasted old and it was terrible. It was difficult to eat with several flies but that i know can happen... however when my son pointed out the dust and so many bugs on the window sill I could not and would not eat any longer. At that point I really started to look around and saw how filthy things were. From the tops of the lights covered in dust to the cob webs. The list just went on. I mentioned it to the waitress and showed her the bugs and stated we would be leaving ... she was amazing and went above and beyond ...only good part of our meal. She stated she would tell the owner or manager but nobody ever came to speak with us. I got a to go box only to put the food for the dog . Paid the bill. Tipped the waitress and left knowing I'll never return and I won't go to any other one of these as I believe they're are several not just in bath. It's imperative you do a daily cleaning in your restaurant and a deep clean regularly. It's obvious just with the cob webs and dead bugs this is not being done. That is not a way to get new customers to return. Others that once enjoyed this establishment won't be back.. It's a very good way to loose business.I personally would recommend finding a different...