Marble Hill Inn — Restaurant in Town of Vernon

A solid spot for sports and a casual bite, but the service needs a serious tune-up. This is a great place to catch a game, with plenty of TVs visible from just about every seat in the house. The venue itself is spacious, offering plenty of seating both indoors and on a large outdoor deck. For those planning a private event, there's also a dedicated room available for rent, and amenities like a pool table and dartboard add to the relaxed, pub-style atmosphere. The food is perfectly acceptable for a sports bar—not gourmet, but certainly not bad. You'll find a decent selection of classic pub fare that should satisfy most cravings. However, the service on our recent visit was a significant letdown, especially considering the place was not busy. After being seated on the deck, we were left waiting for 20 minutes before one of our party had to go inside to find our waitress, who was chatting at the bar. Her response, a casual "I'll be there in a minute," wasn't the most reassuring. Things seemed to get back on track until our food arrived. Four of our six orders were brought to our table, while the remaining two were placed on an adjacent table where another couple was seated. We watched as our food sat there, eventually having to ask the other patrons if the dishes were theirs. They confirmed they were not and believed them to be ours. We ended up serving the final two meals to our own party. Overall, while the atmosphere and amenities are a definite draw, the service issues we experienced were disappointing. An establishment that isn't busy should be able to handle seating and food delivery for a small group without such basic errors. We will be returning for the environment, but with hopes of a much-improved...

I ordered boneless wings for pick up on wing night. I got there she gave me my order and I went home. When I got home, I discovered that the wings had bones in them. So I called and explained. She said to give some time and they'd whip up a new batch. Someone from Marble Hill then called back and reminded me to bring the 'wrong' wings back. I got there an hour after my first pick up and the bartender whisked away the 'wrong' wings and went into the back. She said my wings were 'almost done'. I waited at least 5 minutes before they brought out my wings, set them in front of me, and walked away. Not one apology for the wrong order. Not one apology for me having to come back twice. Not one offer of, I dunno, extra wings? A beer while I wait? A coupon? Nothing. They make a mistake, and it costs me money to rectify it (gas, time, etc.) and no one can even acknowledge my inconvenience? They could have at least let me keep the 'wrong' wings and then given me the right ones. I really like Marble Hill a lot, but this...

This is our 2nd time here. The 1st time was amazing- the food was great. This time I was very disappointing. Ordered burgers medium well and my burger was too pink. I didn't eat half of it- turned my stomach. We ordered mozz sticks as an appetizer and they brought out with meal also gave us cocktail sauce instead of marina. Service was slow- people who ordered after us received their food prior us. When my fiance went to bar to get 2 more beers and was going to use the happy hour chips bartender was so quick she gave more chips. Then he went to settle Bill and bartender was off putting with the chips sating her drawer was going to be off because chips can only be used before 7p. How about slowing down and listen to your customers? We will be back to try again but this...