Update: The owner reached out to me and refunded my meal. I edited the stars accordingly. I do appreciate the owner's willingness to make amends.

Original post: I wish I could rate 0 stars. We asked the server basic questions and each time she had to check with her manager (amounted to about 6 back and forths before we could order). One of my questions had to do with what was on the special, she got the ingredients wrong, and I asked for the sandwich without the bread and cheese. I also asked for a side of green beans, another question because it was a broccoli and green bean mix, but she said she could just scoop out the green beans.

When the food came, after a ridiculously long wait time, I received the full sandwich. I told them this wasn't what I ordered and the manager did not want to remake the meal for me. I told them that I was very clear up front and she had to go in the back. After coming back she said they could do it. Everyone finished their meal when I got mine out, it had the wrong items on it (the first waitress got the ingredients wrong), but I ate it anyway. I also reminded them of the vegetables I ordered. She went to the back and got the vegetables (that cost $4 because they wouldn't sub veggies for fries) and to my dismay there was 1 green bean in a cup filled with broccoli. I can't eat broccoli but based on their unwillingness to help earlier and the fact that it took hours to get what we had, I ate the one green bean.

The service was awful and I am completely dissatisfied. I will not be back and neither will my family.