Cowboy David's Special Order Bakery — Restaurant in Town of Whitestown

We met Joe at a bridal show and they had a decent tasting gluten free option so we decided to do a tasting. Once we got there, the family was pretty split - bride and dad liked the flavors while groom and mom did not. To me (mom) they were too overpowering - unable to eat more than a bite of anything. When asked if it was just these flavors - do they by chance have something more subtle, we were told to go to Walmart. We then felt pressured into booking him - he has a very over power personality that talks fast and talks down to you at the same time. We eventually decided that the deposit was worth losing to not have to deal with that and get something that everyone would like. We found a couple of bakers to try (one of which knew instantly who we had originally booked with when we explained our situation so he must have a reputation for this behavior). We decided to book another so I, mom of the bride and owner of the credit card on file, called to cancel. I started nice and short - not going into details, but he kept asking questions so I was honest. He got offended - said something about not changing who he is and then called my daughter (bride) who didn't want to deal with him pressuring her. She called me and let me know she had gotten a voicemail and my husband then called. He LIED twice to my husband - once stating I had never identified myself (how would he have known to call my daughter) and a second time stating "I called the wedding couple and it was an entirely different conversation". We called him out on both lies and he got really defensive, wouldn't agree to cancel and hung up on my husband. Yes, my husband was angry, but he is very overprotective of our daughter and doesn't like being lied to. This guy is on an ego trip that he hasn't earned. Lies that I would like to point out - this guy was (mostly) great until we decided to take our business elsewhere. This is how he reacts: It was less than 4 months - not 5 months when we cancelled. We took the time to attend another bridal show in mid-January where we decided that there were bakers out that that everyone liked. We did tastings with 2 in late February, and the same day I put down a deposit on another, I canceled this place - there was no intentional, evil plot with the cancellation. We did not wait without actions happening on our end, but we also didn't want to cancel without a back-up plan. Our reason was the groom and the mom of the bride didn't like the flavors or the way we were treated. Odds are some of our guests would feel the same. Joe came out to us in the tasting where he talked about his husband and others that he refused to do business with because they were bigots. This isn't a new fact and in no way affected our decision making. In fact he'd probably be surprised just how much of this our families have in common. I'm shaking I'm so angry by this accusation he has made. But it says more about him than it does about me. We did not have a bad connection - or if he did he was great at hiding it. He never asked me to repeat myself. He responded to every comment I made with follow-up questions. He confirmed back to me that I would lose my deposit so he knew we were cancelling. Yet, he left my daughter a voice mail stating that he was confused about what was going on. And has proceeded with this lie in these responses. He absolutely told me to go to Walmart. He knew at the tasting that not all of us loved the flavors. I asked about something more subtle and without a pause, he told me to go to Walmart followed up by stating even their Madagascar Vanilla was a very full flavor even explained why. He may not realize it, but he runs people over with his communication/personality right from the get-go. We had met at a bridal show and signed up for a tasting there. Almost 2 months had gone by and we never heard anything. After the third attempt to reach out to him, he answered and didn't let me finish even one sentence before he was talking over me and finishing my sentences. He might not think he is over...

Called to inquire about cake tastings for our upcoming wedding and upon hearing their $75 castle tasting fee we were unable to afford that up front on our tight budget, we decide to go a different direction. Upon hearing this, the owner accused us of wanting free cake and sent a pointed, unprofessional email:

"The fee is credited, most times in full, when you decide that we are your bakery. This leads us to believe that you were more interested in free cake and not necessarily serious about a relationship with us. We are a legitimate, licensed inspected and insured, special order bakery. We use clean fresh ingredients and put a huge amount of effort into our relationship with our wedding and event clients. Paying us up front a small fee for our time is not unreasonable. I am sorry that you don't respect that..."

I think instead of throwing accusations around you may want to consider that some couples cannot afford a $75 cake tasting fee.

EDIT: The saga continues, here is his email response back. Unsure the bit about the fiancé? Anyways, do your research folks.

"We stand by our fees as reasonable for the expense that we put into you and your cake tasting samples/appointment. A FEE YOU WOULD GET BACK if you were serious about a relationship with us. If not, it covers our expenses. Nobody, NOBODY can just do what they do for free. That is why they assess a fee. Sorry that it did not work out for you the way that it could have. We would have taken amazingly great care of you as we do with all our couples. Could all of this actually be a reflection of the fact that your spouse-to-be is pulling the purse strings too tightly and you have to beg for everything you want to invest in? Are you actually mad at him and we were just an easy target when you got a little pushback? Now, on to the threat of having our relationship tarnished with the venue. We have been with them since they opened their doors and THEY KNOW US TO BE AWESOME. We have a call out to them to discuss this. If your threat comes to fruition we will consider this slanderous and malicious and you could see yourself in court. I SAY TO YOU: YOU do better and don't threaten someone's livelihood and reputation. Sometimes it is ok to just...

I was originally in love with the flavors here, but we decided to cancel for many reasons. Once we found a new baker and were genuinely and extraordinary happy with every flavor choice we canceled our order with this baker. We made our order on November 12th. My mother, the one who is paying for everything, called to cancel. I received a voice-mail after her call with him stating he was confused at why we would cancel and that I needed to call him back. My dad then called him and was furious because he lied to my dad. He told him that he had a different conversation with the wedding couple in terms to canceling. I didn't answer my phone because I was talking to my fiance so I'm not sure who he discussed anything with. He also tried to say my mother never told him who she was calling about, but how did he know to call me if that's the case. He then threatened to sue me for the cost of the cupcakes. I sent him a text stating who I was and to please cancel my contract. This is tge response I received to that message. I would say Cowboy David is nothing but unprofessional. This is definitely not how you handle a dispute with a client. He also stated in a response to my mother's review that he never told anyone to go to walmart. There are four people that can attest to the fact that he did indeed tell her this in response to asking about more subtle flavors. This should give you more than enough information to tell you what kind of businessman and person Cowboy David truly is.

update To call someone homophobic because they used the name of your COMPANY in their review is disgusting. I've added another photo to show that I infact did text JOE from Cowboy David's Bakery since he would like to lie about...