My son likes this pizza, and for while he was getting it once a week for about 5 years because my ex-husband's family lives right up the street. Which is why I thought of this particular establishment when I was planning a graduation party for my daughter, being held one block away from this pizza shop, at the local fire hall. I had called on a Tuesday and inquired about food for her party, such as rigatoni and meatballs. I was told by the man who answered the phone to come in the next day during lunch and talk to the owner. I hesitated, as I would've preferred making the arrangements that day being as the party was five days away, but he assured me that the owner would take care of me. I actually stressed that before I got off the phone with him, saying I was hoping to figure this out today, that he assured me the owner would help me during the lunch next day. The very next day, I'm armed with my notebook, pen and catering questions and do make sure I'm there at 1pm, just after any possible lunch rush so the owner would not be busy. (I try not to be inconsiderate that way, and not showing up when I know they're going to be busy) We stood there patiently waiting and we approached what could've been the owner sitting alone at the counter, and he had said he would send someone over for us-meanwhile, my ex-husband (my daughter's father) had told him that we probably needed to talk to him instead but he just ignored my ex-husband. So we were slightly taken aback by this but thought maybe he was busy, let it go. He called the server over again, and a few minutes later she was able to "wait on us". I explained that I had called the day before about a party on Sunday, only to find out she couldn't answer any of our basic questions about party trays. She had to keep walking back in the kitchen to ask him about prices, how many servings would a tray hold, etc, but she couldn't answer any questions. He didn't seem to want to be bothered with us, and she had to keep walking back-and-forth. By the third time (!) she had to walk in the kitchen to ask another basic question (in this case, how many servings are in a tray of chicken tenders, but we did find out the price, as helpful as that was). Naturally we became a bit disgusted about wasting our time in driving all the way to Trafford, seemingly for no reason, so when she came back to the counter we thanked her for her time and left. Many arrangements had to be made for this party, and the last thing I felt like doing was wasting an hour of driving back-and-forth for no reason, other than to feel frustrated and find another caterer that is local. After we left, that server caught up to us in the parking lot a minute later and said the owner would meet with us then. For a split second I hesitated, almost wanting to go back in, but then I realized if he didn't care enough about talking with us, when he knew exactly why I was there as he was told explicitly that I had called the prior day about this party (with what I considered to be an important celebration for my daughter who worked so very hard and graduated Cum Laude at Duquesne University for nursing, I'm so proud!) then how could I possibly trust and rely that the food I requested would be ready in time for her party on Sunday? Why waste $ being treated that way when we could easily waste it somewhere else and most likely not be that ignored. Very disappointed in wasting my time, as well as turned off by the manager/proprietor's attitude when he could've just told us from the beginning he wasn't interested in doing a graduation party, instead of having us stupidly stand there asking general questions. Well, we finally got IT after her third trip into the kitchen to play middleman, and hastily made our exit. I'm not sure why it took us so long to do so, actually. Oh, and this whole interaction, or lack thereof, was witnessed by a gentleman who was waiting to pick up food. I'm not sure if I've ever felt so unwanted in any place of business.