Lucky Wishbone — Restaurant in Tucson

Nine times out of 10 I usually do not have a bad experience at Lucky Wishbone. However last night I purchased a family feast of fried chicken for my parents. They have been coming to this establishment for over 30 years and have never had any type of issues. The quality of the chicken was to my disbelief it was hard, not fresh, over cooked, as though it was old and just reheated. I called back and spoke with Cindy and all she recommended it was for me to go back and get a new family feast or refund. I explain to her that I had already gotten home after a long day of work and was not able to go back last night. I called her back and I asked her if it was possible to just give me a refund to my card without me having to go back in and she said she was not able to that I would have to call in the morning and speak with Grace. This level of customer service is unacceptable the quality of food is unacceptable as my parents were unable to eat it unfortunately. Hopefully today something will be resolved of this matter because we are loyal customers to this hometown...

I don't know if all locations are as bad as the Silver Lake one, if so how have they been in business this long! I went once a few years back ordered chicken. Was not impressed dry chicken, no flavor in meat at all, at least the breeding should have been seasoned but not at all! Never mind 11 herbs and spices they didn't even have 1 (salt) which would have helped. So a few years later was at a friend's house and everyone wanted me to go for Lucky Wishbone, got everyone's orders and went for order. When I got my order the first thing I noticed was the bags were so oily. Got back and opened my box and it was swimming in grease. I've eaten a lot of fried foods but nothing like this. Got to try a lot of different offerings this time. I ordered gizzards, some ordered chicken, some steak fingers. All extremely greasy and no flavor to any of it! Almost all tasted the same no matter...

Th2 2 young ladies on front were quick to take orders but just as quickly ignored those waiting for their orders to "make time" for 3 gentlemen walk-ins. Processed order sat on pickup table for 15-20 mins while these young ladies grabbed on with the 3 gentlemen. When I finally got my order and after I had arrived home (40 miles down the road) I found that the order was incorrect. My receipt indicated the correct order but the order was incorrect...my order, 2family feasts, steak fingers and chicken fingers instead I got steak fingers and a 6 count fried chicken . So not only was my order incorrect, it was counted incorrectly and therfore was charged incorrectly. Value? Service? Not in this establishment. Maybe it's just this location. And if the young lady I think was the manager, talking up these gentlemen, as the owner I'd be looking for...