American Deli — Restaurant in Union Springs

If you passing through Union Springs Alabama what ever you do don't stop by American Deli. We arrived about 10:20am. Our plan was to order from the drive thru but I needed to use the rest room first. When I went in there was one laddy sitting in the Lobby. I said good morning, the lady just looked at me with a nasty look. I wondered if she was a customer or worker. After I used the rest room we proceeded to the drive thru. We waited at the menu board, there seemed to be no intercom there so we drove to the window. We drove to the window and waited for a few minutes and no one came to the window. My daughter went in and spoke and no one spoke back. They stated the register was not open and the order would be 30 min. Come to find out the lady sitting in the lobby when I went in was a worker.. Unbelievable - one...

I've always stopped by this location When I'm In the area visiting from Georgia But my last two visits the wings hasn't been As good as when I first started going to this Location...Had the wings last night before closing was extremely disappointed The wings tasted old and like they had been baked versus fried .Had the same experience last month with the wings as well I'm in the food industry and I've been in it over 30 years but those were by far the worst I've had in a long time You all may need to stop pre cooking The wings and just cook them to order Real wing fans want mind the wait just a suggestion...staff was friendly and the customer service was great Just need to work...

I'd give them less than one star if possible! I called in an order for a burger. I arrived to pick it up approximately 15 minutes later and paid for the order. They told me it wasn't ready but that it was on the grill. Waited another 5 minutes, still not ready. They told me it was on the grill and coming up. One problem. I CAN SEE THE GRILL!! THERE'S NO BURGER THERE!! At this point I will be late for work if I wait any longer. I requested a refund and was refused. Management was called and still refused. So, they took 14+ dollars from me and provided nothing in return!! You can call that whatever you want, but it will never happen...