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I have placed orders from here before thru a 3rd party service. NEVER had a problem until tonight. Ordered Sauteed Pierogies with butter and onions with a large pizza with extra cheese and meatballs. It was not what I got at all. The service I went thru tried to confirm the order. Apparently the person they spoke with was rude to them and stated that I was wrong. As as far as the pierogies I was told that is no they always make them.
So number one. I know the difference between meatballs and sausage and it was sausage on my pizza without my extra cheese like I ordered.
Number two..if you are going to advertise sauteed pierogies with butter and onions..well then do that. Nothing is consitant. If you are going to deep fry then dont advertise as sauteed. That is misleading and just wrong.
Third if you make a mistake, own up to it. Why does your staff insist that they did nothing wrong. It really is not a big deal if you miss read the ticket. Just own up to it.
I will probably get bashed for my posting but if your staff does a so so service, you need to know. And yes I was in the service industry for...
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Placed an order for a cheesesteak, cheesecake salad and some fries for delivery. Order was supposed to be delivered in 45 minutes to an hour. An hour and a half and 2 calls later I call the resturant and they were just barely starting our food. We live within 4 miles of the resturant and it took the food another half hour to arrive- 2 hours after the order was placed. Opened the bag and the salad was wrong. It was ordered without olives or onions as they don't agree with my stomach and while there were no onions it seemed that they added an extra spoon of olives. There was also what we believed to be very burned garlic bread. Half the salad was tossed. Rest of the food was just ok.
This isn't our first order from here but it has not lived up to the expectations of previous experiences.
Very disappointed as I previously thought their food to be one of the best...
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Have ordered a few times now and I must say I have never been disappointed.It is always delivered hot and for mozzarella sticks to still be hot and have a cheese pull says a lot. Cheese steaks were great and pizza is pretty decent also. Hey Mama's grill.... who's your Papa?!?! Papa Rossi that's who!...... UPDATE!!! 2 separate reviews Order on Feb 9th....2 pizzas, mozeralla sticks, and curly fries. Everything arrived COLD. The delivery woman must have hit the breaks hard in the delivery process, which you can see in the picture provided. Not Very happy and will never order from again. I understand prices have gone up a lot lately but this was so not worth the price!!! 62.00 including tip,nope! Go elsewhere! Buy Newman's Frozen Pizza it's so much better than the sad excuse of a meal we had. Poor communication over the phone also. Nothing came...
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