Carlos & Harley's Fresh-Mex and Bar — Restaurant in Utah

Vegan!? I felt punked in my experience here. When we arrived I asked the Waitress Brandi specifically to make sure that my food was Vegan. At first she seemed sweet. But soon I realized she was manipulating us into purchasing her kitchen mistakes. ALL my food was wrong. First I ordered a Pina Colada and was brought a Strawberry Daiquiri that had whipped cream mixed into it. She gave me the impression that it was a strawberry colada but since it was the only thing I ingested at Carlos and Harley I know it had dairy because I was sick for two days. Then she brought me my "Vegan" nachos smothered in cheese and sour cream. My husband was taken by Brandi and was nice enough to eat her mistake and order me another Nachos. Lastly Brandi brought me my "Vegan" enchiladas smothered with cheese. She than claimed there was a conversation with the kitchen and they thought Vegans ate cheese, milk, and FISH!!?

The worst part was I was so excited to try this place. Brandi seemed like a friendly professional but turned out to be manipulative and incompetent. She kept trying to serve me food that she knew was not Vegan and feigned ignorance of Vegan options. This place should not claim to offer Vegan options. The only thing I can compare this experience to was being served meat at a BBQ. This experience was utter cruelty.

To make things worst Brandi had the audacity to ask if we wanted to join their rewards program and welcome us to return. She was being extremely sarcastic in a fake nice mean girl way. Vegans run far from this place it is not a good place for anyone who is...

On our anniversary, several years ago, we were staying at the Alaskan Inn in Ogden canyon. We were looking for some place to eat. That night, we decided to have dinner at Carlos and Harley's, and we absolutely loved it. As the years passed we kept it in the back of our minds to stop again. We remembered the well seasoned, juicy fajitas from before, and finally got the chance to go back. I am very cautious about giving out reviews, but I hope that it might bring you back to your former glory. A few of my thoughts 1. If the hostess isn't old enough to be in the bar and hands you your menus and utensils, and says to you to find your own seat, maybe a sign will do. 2. Ask how the food is after the customer has had a chance to try it, and then stop back to see if there is anything that can be done to make the experience better. The fajitas were burnt, but the waitress never made an appearance until we were asked if we would like more water 20 minutes after we were done when we asked for our check. We waited 10 minutes then deducted 1% from the tip for every minute after that we waited for our check = 10%. 3. Always thank the customer. I put a thumbs down on "How did we do?" on their portable payment device and she probably saw that the tip wasn't huge , for obvious reasons, but I was polite and said thank you, but even after I said thank you, she just walked away. That, right there, is the deal breaker. I might have put an effort into returning again with the hope that next time it would be better, but I have been left with an impression that I am not...

Took 40 min. to get Habanero Mahi tacos. The fish was good, but they used corn tortillas that end up breaking apart, instead of the flour tortillas described in the menu. There is a "kitchen staff tip" fee (Restaurant Service Charge [3.00%]) on the bill, which is 3% of the bill. No mention of this; they just charge you. This creates a tip-before-service scenario which, IMHO, doesn't allow the Customer to tip according to the food quality/wait time/etc. The owner stated that it was to help retain out-of-OV kitchen staff (they have had high turnover through the years) without raising their wages. In this case, 3% was only $.57, which isn't much in the grand scheme of things, but it's the way it's just added to your bill to mitigate raising kitchen staff wages. In case you're wondering, kitchen staff are not part of the tip-sharing process, which is fairly normal for the restaurant industry, and this "fee" seems to be coming something of a standard in local restaurants, so check your bill when eating out. When I've cooked in restaurants, we would occasionally get a $20 thrown our way from a considerate Customer, but our wages were higher than wait staff anyway, so tips were a good way to pay for our after-hours beer. Last but not least, they seemed to be short-staffed, with one person doing the Hostess and entire restaurant wait staff duties, leaving the host station unattended for extended periods or delaying food getting out to the in-house diners. In summary, they do some things right but the things they do wrong are key to running a...