Dairy Queen Grill & Chill — Restaurant in Venice

WOW, and DISGUSTING is all I can say about this DQ located on E. Venice Ave. here in Venice Florida. As a former restaurant owner, I have experience in operations, requirements and NO-No’s acceptable in the business.

From the second you step foot into this location, you’re greeted with the putrid smell of used grease so badly, you wanna throw up. It’s grossly obvious they do not either change their oil often enough or their exhaust system has failed. My guess, both are accurate.

We ordered one Blizzard and one sundae. My wife and I both observed the gentleman making our order lick his fingers twice. Never washing them while making our sundaes. This same staff member placed clean plastic spoons directly onto the counter that was covered with melted ice cream all over it. The counter top was deplorable conditions.

The previously mentioned boy, as well as several other staff members working with food had very un-restrained hair, hanging freely as well as long dreadlocks. This is a violation of Serve Safe regulations.

The facility was dirty, trash lying on the floor in the walkways where staff and customers alike walked. Several staff members walked past this trash multiple times, one even so much as kicking a cup, looking down at it and walking on, leaving it lie.

I asked to speak to the manager. A gentleman who Coincidentally was the staff member to kick the fore-mentioned trash and keep walking. When I introduced myself, explained my background and told him his facility was DISGUSTING., And many of his staff were in violation of several Serve Safe regulations, you could tell he had no clue what I meant. He looked around like he could not understand my complaints.

I get its difficult to hire staff, but hiring ones that do not understand safe food handling practices...

Just placed an order via door dash and told they are out of the product and cannot substitute. It will be the same price and I cannot be refunded any of the order total. I ordered a strawberry cheesecake blizzard LG, and another with strawberry filling. I was told they were out of strawberries like 20 minutes later. I requested to cancel. I was told no and forced to proceed or money forfeiture. So a bunch of high school kids first job and the manager pops in once or twice a week. You don’t even have a (voicemail) you’re instructed to attempt your call again later. Just go a little further down the road to McDonald’s at least they aren’t starving for your hard earned money!

They delivered my food eventually all via communication with DoorDash driver. She was ok I guess but powerless as well.

I only received one milkshake by the way THANK’s kiddos!!

Just a modern day cash cow for them!! Scam for us!!

Oh then they only delivered 1 blizzard & 2 double cheese burgers for 40 bucks!!! Crooks

DoorDash said I’m not eligible for a refund after I submitted all the requests details with photos.

We all knew that wasn’t going to happen.

They want to catch the modern day kid on the block need to look at the corporate thief’s for real!

Have a good night y’all!!

Shout out to Google for letting the little guys...

If I could give 0 stars I would. I arrived to pickup an order last night (4-26-25) as a doordasher, waited for 25 minutes for a customers order which was a simple regular cheese curd that was cooked and sat for about 15 min (eww). All I'm going to say to keep this short is just don't, I watched the girl in the front taking orders pickup a drive through sign off of the floor and set it next to where they put fresh food out of the fryer (eww) she scratched her head with long talons and then proceeded to touch and move the food around (eww) cross contamination 🤢. Napkins and condiments all over the floor, one guy was overly dramatic, customers were rude, employees looked as if they need more training specifically with OSHA and how to work as a team period. I wouldnt be surprised if they shut this place down. If I could've canceled my dash I would've. I even notified doordash and the customer to use caution. You will never see me as a customer. Whatever team was working last night was a disaster, it wasn't a team at all, more like a bunch of chickens running around with their...