Rikenjaks Brewing Company — Restaurant in Vidor

My sister and I got off work early, so we decided to go to casa ole to get margaritas, however on our way to vidor she changed her mind and said let me check if rickenjacks has crawfish. She called at 8:20 and they assured us they had crawfish. We took the exit and arrived at 8:23. We stood at the door for like 7-8 minutes. People noticed us but didn't approach. A patron comes up to us and says just go ahead and sit anywhere and they will come serve you. We opted to sit outside because I smoke and we were waiting on my sisters son to join us. We go to the porch and there were 2 servers coming in and out. My nephew arrives and we still sit there patiently. The servers continue doing their thing and we wave them over. They instead go back inside. Another employee and even the bartender come out to try and get the patio lights turned on, which we try to flag down again. Instead they go back inside. So, I go inside to approach the bar. I order a margarita and 2 dr peppers and told the bartender we have been sitting outside waiting. She said, if you want I can send your server out with these drinks, I said fine but at least prepare my margarita. I pay for my drink and head outside, which 25 minutes have already passed. We go outside again and wait longer. My sister is starting to get a little flustered. A busser comes out and goes back in with trash from a finished table. So we he comes back out, we finally get his attention. We tell him we've been out here, and no one has acknowledged us. He says he will get the server, another 8 minutes pass and she comes out with menus. We say it's going to be simple... 2 dr peppers, which the bartender didn't tell her to get, and 5 pounds of crawfish. She goes back inside, and we wait another 5 minutes, and she comes back out with a face. She says I'm sorry but we are out of crawfish. This this time my sister is heated. We get up, go inside and my sister goes straight to the bartender, who we assume was the person we spoke to on the phone, and also the one who assured us would send a server with 2 dr peppers to come outside. She said we waited 40 minutes only to be told that you are out of crawfish after you assured us over the phone, that you had it available. We assured her we would never go back, and trust me when my sister has a grudge she never lets go. Dinner was ruined, casa ole was already closed and there were no other places available for dinner. We went home with empty bellies. We both work in the restaurant industry and we could have easily been recognized since we were still in uniform. The patrons even noticed us since we stuck out like a sore thumb, even though we have lived in Vidor...

Friday night at 7:30, most tables full, and there appeared to be 3 servers, 1 host, and 1 bartender. After being seated, I did not see a server for 15 minutes. I caught a server's eye and asked, "Do we have a server?" She replied that she thought it was her and whe was mixed up. We ordered drinks and an appetizer. Bar drinks came shortly, but the non-alcoholic beverages never came. Our appetizer was delivered and the kids didn't have drinks, and our server was MIA. I got up and helped myself to the fountain station near our table. Our server came out of the kitchen looking perplexed, so I explained that the kids needed drinks. She tried to help, and I asked her to go to the table and take dinner orders since I had this covered. While taking our order, the server argued with us about the menu because the tablets they put orders into don't reflect the menu options. One dish came out wrong, and one dish didn't come at all. 15 minutes after the first of the dishes were delivered, our server checked back and realized we were missing food. She mentioned she was fighting with the kitchen staff. I asked her to please have the meal re-fired. There were no napkins, so my husband got up and helped himself to a roll of paper towels in the drink station, as we saw other tables near us doing the same. We joked that we were sitting in the "self-service" station. To sum it up, every time I come to this location, the service is worse. I like the food, but the service is just silly at this point. Tonight was my fault because I was willing to give them another chance after multiple poor experiences. Saturday at noon, few tables occupied, yet service is slow. Food is good as usual, but staff is visiting around the bar instead of tending to the tables. On our last few visits, we've noticed a decline in service. The food is always good, but there are always different employees. A year ago, we frequently saw the same staff, and the service was great. The last several visits have been marked with seemingly new staff and subpar service. The food has been consistently good for...

We were excited to try this place with it having so many good reviews, but honestly we were a little disappointed. Three stars only because 1) fries and hush puppies were very good (The rest of our food was just okay.) 2)Beer was cold 3) nice patio HOWEVER. our server was not the best. Had to ask for refills, and she was just kinda short with us the entire time we were there, didn’t even say bye or have a nice night or anything the last time she came to the table, just walked away. I really don’t even think she smiled at us at all. Menu was kind of weird too, not very descriptive about things and a few other odd things we noticed about it. No drink menu? When I asked the waitress if they had hard cider she said no, but then said that they did have angry orchard and Red’s ........ the couple next to us was sitting chatting after their meal and one of the staff came and asked them if they were going to be hanging out or leaving, which I thought was unnecessary (and a little rude) considering the majority of tables were empty. Honestly seemed like the majority of the staff were young and either not trained well on good customer service or just didn’t care. We’d probably come back just to give it another chance (maybe on a different night, maybe the service would be better?) But all in all, pretty disappointing...