Richard's Restaurant & Bar — Restaurant in Village of Maine

My leg was shattered in an automobile accident by a intoxicated driver and unfortunately now, among other things ,I have to drive with a handicap drivers placecard. When I arrived at Richard's someone with a giant truck ( with no handicap placecard) was parked sideways in front of the handicap parking spot. I had a hard time getting to the entrance , it was raining and I was there alone and unstable on my leg. I almost just left at that point but I made it to the door and was feeling pretty excited to be there until I sat at the bar (I wanted to sit at a table but no one noticed apparently when I arrived and I stood at the door waiting expectatantly for someone to acknowledge me. )Things unfortunately didn't get any better when I finally just decided to seat myself at the bar . A younger gentleman was working behind the bar and I inquired with him about the possibility of ordering food at the bar . He explained he didn't know and that the female bartender who knew was busy elsewhere. He never asked me if I wanted even a drink while I was waiting and continued to wait on the other people at the bar. I sat there for about 15 min with nothing until finally an older gentleman came behind the bar and I then asked him if I could please order food and see the menu. He was very nice and passed me a menu. I then continued to sit there for another 10 or 15 min while no one came to take my order or even bring me a diet coke. I was not looking forward to going back out to that parking lot because I was hoping to eat and stay there until the rain stopped. But after continuing to sit there and be totally disregarded finally I made up my mind and left. I don't really understand why this happened to me but I can tell u I will obviously not...

Poor service, never got our food. Never have had issues with Richard’s in the past and have always loved their chicken wings. Decided to try their Friday Fish fry. My husband and I were seated right away and waited 10 minutes for our server to even greet us. When she finally came over we ordered our drinks and food at the same time and were invited to head to the soup and salad bar. We finally got our drinks about 10 minutes later which was simply a virgin bloody and a soda. We then waited an hour and 15 minutes with our server never checking on us and watching everyone around us get their food, which there were only 6 other tables and lots of empty tables so the restaurant was not busy. After waiting so long, being ignored and frustrated, we went to the bar to offer to pay for our drinks and the salad bar but would not be paying for the food we did not receive as we did not get it but would pay for what we did consume as that was the right thing to do. The bartender asked what table we were at and said he did not have anything for that table, our drinks nor food were never entered into their system. He looked for our server and asked her what happened. From across the restaurant it looked like she didn’t know. He still charged us for the salad bar (which we did offer to pay for) but did not charge for the drinks. After leaving hungry, we realized we were charged $12.50/person for the salad bar when the fish fry I had ordered came with the salad bar for only $13.50. Had we known the salad bar was the expensive part of the meal we would’ve gone up for more than one trip to the salad bar. All in all, left extremely disappointed with the service and how this situation was handled by both the server...

Edit: we came for prime buffet a couple months ago and they were serving pretty terrible gristle, cut thing soaked and cooked to well done in a tub of au jus. We requested fresh carved prime rib (which we came for) and were told no, and then that ‘not everyone has as big of an appetite as (I) do.’ Left nearly in tears that night and will not be back. I've been coming to Richard's since I was a kid and it's something of a family tradition. Prime rib buffet cannot be beat - nothing like it in town and the value is outstanding. Love the classic soup and salad bar. We came for Valentine's day this year and agreed the lobster tails we had were the best we've had out. I'm interested in trying wing night since I've heard great things. This is a supper club experience so you should expect to wait, nurse a few drinks, and spend a few hours. The only reason I'm not giving 5 stars is that recently the prices have increased to where they are one of the most expensive joints in town, even for some of the food that's pre-made/frozen like the ravioli. We were shocked on Valentine's day to discover that our doubles were $9 a drink as it used to be very reasonable to drink here. Still love Richard's but I do think a remodel is in order (both inside and out) and a relook at the current pricing given the atmosphere/portion sizes/etc. I still recommend them though, friendly service...