Sloppy Joe's Saloon & Spoon — Restaurant in Village of Richfield

If you’re looking to find a place where you’re treated like a valued customer, I would look elsewhere. Sloppy Joes is not your place.

This past weekend I went in with a group of nine friends and family. Our plan was to go to the haunted house next door and then spend the evening there watching the game and spending plenty of money on food and drinks. Because we had an hour or so wait to even get into the haunted house, we walked over to grab a couple drinks while we were waiting. The place was absolutely packed, which is to be expected. We were able to secure a table in the bar area for a few of us, a couple seats at the bar at some point, and then the others were basically standing shoulder to shoulder with everyone else… moving or getting pushed out of the way each time a server had to get by. After about 25 minutes, after a number of us had just ordered another drink, a guy came by our table to say we had to get up from the table because the dining room area was full and there was a long wait to eat, so they decided they were going to seat people there now. Ours was the only bar table that was targeted, which was in the middle of two other bar tables and the second furthest from the dining room. When we brought up issue with them making us get up from a table that we secured in an extremely full bar, we were the only table targeted, and we were paying customers with full drinks… they were still insistent and extremely condescending. He told my cousin-in-law, who is the nicest and friendliest person, “You know, you should really smile once in a while” (or equally stupid). For one thing, we’re all unhappy about being paying customers that are being tossed aside for a group they feel may be spending more money. Considering the fact that we were a group of 9 people and the table seated 4, I highly doubt that, even if they were ordering food. Also, that remark is completely irrelevant to the discussion and the only reason it would be said is to be rude in an underhanded way. We also said that we would have ordered food, but no one had come by to ask if we wanted anything earlier, and that we no longer had time to do so.

If you go into a restaurant to eat a meal on a Saturday night at 7pm, in a place where there’s a bar, on a game night, next to a haunted house with hundreds of people going through, you should expect to “have a very long wait” to eat in the dining room. For a restaurant to target an individual table of paying customers, IN THE BAR AREA, and tell them (not even ask) that they have to get up so they can seat OTHER customers, is absolutely rude and demonstrates terrible service.

So we all finished our drinks and left within a couple minutes. Afterwards we went to another bar several miles away, where we received excellent, friendly service, and where we spent lots of money buying food and drinks. We will not be returning to Sloppy Joes ever again after being treated like second class citizens. My money will be spent in a place where I’m treated...

We went out to eat last night. I was super excited to try this place. When we stopped in everyone seemed so friendly. I let the bartender know right away I cannot have dairy or gluten. I also proceeded to ask if sweet potato fries were gluten free but just made in same fryer. I explained I can eat them as im fine as long as the fries themselves aren't coated. We ordered a BBQ platter to share (me and my partner) ..with veggies side/sweet potato fries and macaroni (as he has no allergies). Once the platter came out I started to eat.. I felt confident given I started the conversation with allowing bartender to know what I couldn't eat. I tired a veggie ..instantly my thoart got sore and face started to puff. I stopped bartender and said excuse me are these made in butter? She goes yes ..why? I was instantly upset ..I told her I couldn't have it and explained I have a epi pen ..than some guy comes over and starts gas lighting me saying.. you should have told us it was an allegry.. they would have taken it seriously. I was instantly embarrassed..I said in front of them both to my better half we need to leave now as I need to get Bendaryl as thank goodness I had a small bite or we would have possibly been in the hospital 🏥. I was very polite..and waited to see if I would be met with any care for how serious this was ...she brought the bill (which they charged us full price)..I felt that was super wrong as I've owned a business myself for years. I left feeling not cared about and gas light as they made it my fault. This am even after proper care and leaving right away im puffy and have a bad sore thoart as this isn't something to be taken lightly. I write this as I feel anytime someone says they can't have something even if they dont state *allergy * according to bartender and the man..in my experience eating out everywhere else has accompanied this with still a worry and met my expectations of excluding it out of my meal. Unfortunately we will...

Sloppy Joe's is a fantastic smokehouse in hiding. Unless you really look to realize the big silver box outside is actually a smoker, you'd never know you can find some of the best BBQ around here. Their menu is quite substantial; it can actually be difficult to pick one thing. The pulled pork and the brisket are both fantastic, as are their smoked pot pies and the smoked bacon wrapped jalapenos, or Texas Twinkies, as they call 'em. We've only been in twice thus far but, we will be going back often; we received great service both times and experienced a very friendly staff.

EDIT: We've been frequent customers here for a few years now and, for the most part, this place is fantastic. That said, I recently decided to try the burnt ends "the crown jewel" as they claim; I received a chili bowl with some chunks of regular brisket doused in enough barbecue sauce for 2-3 times as much meat. When I gave it back and told them it was not burnt ends, I was informed that they ran out of gas for the torch, which means they don't actually have burnt ends but they'll happily burn some brisket with a torch, pretend it's something it's not, and charge you double; what a scam. Throughout dozens of visits I've had to send something back three times, which isn't really a big deal but, each time the bartender/server came back to tell me that the kitchen staff was aware that what they were sending out wasn't right but they just didn't bother to fix it, or make any effort to make mention of it before serving it to me. My original review was five stars but, in light of these updates, I've reduced my rating to 4 stars. I'd still recommend Sloppy Joes but, I'd also recommend that you say something if your food isn't right because, apparently they are fine sending out sub par plates without at least saying something to...