Ocean Garden Chinese Restaurant — Restaurant in Vineland

Just adding some context for a recent one star review from a dissatisfied customer. This was during the quarantine, when our store was the only Chinese restaurant open for miles. Maybe even the only one open in Cumberland County. Ocean Garden has been swamped with orders, and yes the phones were busy, because we were serving everyone in our area! The restaurant stayed open despite having only 3 cooks on staff and the owner, so all food was taking longer than we thought. An hour delivery can easily turn into 1.5-2 hours if our order volume increases. None of us are psychic, we cannot know that complications will arise, so getting to orders will take time. As the orders finish they go out hot, and our delivery drivers would have to take 3,4 sometimes 5 orders at a time. We are trying to serve everyone as quickly and competently as possible, but considering a global pandemic, a shutdown of the supplier (my boss has to drive 2 hours to Philly and back sometimes four times a week to resupply) and a huge amount of new orders from customers well outside our normal range, things will take some time until everything is back to normal. Ocean Garden wants to thank our customers for being understanding, but this is a crazy time for everyone, especially restaurants. We apologize for any inconvenience, but we urge customers to empethize with our situation. Please take any negative experience during the quarantine with a grain of salt, once things are back to normal wait times will return to normal, but until then remember that restaurant workers are people too, and there is no excuse for rudeness and...

Allow me to start by saying that the food I've experienced here has been well prepared and delicious! But yesterday, when I picked up my take out order, I was automatically charged an almost $5 TIP... I was not given a choice. Now, I didn't ask for you to take care of me sitting at a table, bringing my food and cleaning up afterward. I didn't ask you to deliver my food to my home. I drove to your restaurant, you put my food in a bag and handed it to me. Isn't preparing the food what the restaurant is supposed to do? Why the required tip? If costs have increased, then raise your prices. I am retired, money is tight. I plan my ability to order on the prices I see, and having a surprise $5 extra cost hurts, particularly since I drive to pick it up and do not ask for additional services! My future ordering will be affected by...

I ordered food at around 715 pm and I got a decent amount of food almost 30$ worth and me and my girlfriend were eating and I take a bite into my food and I felt something weird like a bone or something so I fished it out of my mouth and it was a staple!!! In my food. So I called up and they tried to tell me it was me that put the staple in my food. I insisted that I get another order of what I ordered and told them that they are lucky I found it and it didn’t become a more serious issue. Will never order from...