Dairy Queen Grill & Chill — Restaurant in Virginia

This is the DQ that I like to come for over 10 years since I have lived at Suffolk for over a decade. Overall I have pretty good experience with this Courtland DQ all these years. I liked my fish sandwich hot and fresh, and most importantly, which affects the experience is the service. In the past, we are treated pretty well by different staffs, and this time was special. The Assistant Manager Shirley was the one who took our orders, she was patient with us and my children to decide what flavor ice cream they want. My wife wasn't feeling well even before ordering the food there, and the Assistant Manager Shirley was attentive and showed concern for her and brought over to her a cup of Sprite to settle her stomach. Well, her recommendation did helped. She shew us genuine concern for our safe travel with children and wife thru the area. Friendly service and hot clean fresh foods have kept us coming back all these years. Thank you Assistant Manager Shirley for making us feel welcome and like a valued customer even though we don't come eat here very often. May this location keep up the good work and we really appreciate friendly service and love seeing kind people in businesses that...

Stopped by and went through the drive thru around 8:30 pm on a Saturday night. The window was gross, the cashier never spoke to me, my fries were undercooked and the ice cream sundae was melted before it made it out of the window. I sat patiently for my drink after I was handed my food and it was obvious it was forgotten. No apologies and no real concern for customers or appearance. There is no pride in service. It looks like the management that actually cares needs to work some weekend nights. I don’t know if Mark still owns it, but it’s not the same DQ it used to be. I have gotten much better service at McDonalds and that’s...

Shania and Shirley REALLY made this stop a great experience for me! I had been driving all day with my kids and they were getting restless. Shania was extremely patient and kind when I was ordering, and even made a suggestion! It worked out beautifully. I actually ended up parking for a minute to come inside and use the ladies room. I thanked Shirley for the amazing service and she was so nice to chat with. I haven't had such amazing customer service in a long time! Everyone there was so nice, and smiling! Excellent place to visit when you're on the road! I will definitely be back! Thank you so much Shirley and Shania! See...