Domino's Pizza — Restaurant in Virginia

Ordered a pizza after a long day of work. . Knew dominos always has hot food why not? I had plans to be somewhere in a hour and this was going to be convenient. Order went thru the oven fast and thru quality check but then it sat for a few (im guessing on a counter top) app claims it left the store at 736 pm . Timer kept restarting to 7 min away each time it got down to 2 min. I only live 2 miles from the store. By 802 I'm calling the store,as someone answers I see the driver on my camera bringing to the door.. I hang up. Go get my pizza crust is from temp and meats cold as ice. I'm mad because of I have to microwave or put this pie back in the oven then what am I paying $20 for a service for? I call back to the store and no one takes my call. I wait 10 min and call back. Then whoever answers as I'm explaining the quality of my pizza I'm getting constant excuses about how drivers are sent out with 5 or 6 orders.. my question is "why would u do that and the pizza not be stored to keep pizza hot?:" this is sounding like not my problem a dominos supply and demand problem. I asked how he was going to rectify me paying $20 for a cold pizza that was late.. he said he and I quote"i Donno I'll hand the phone to the manager" let's pause here.. why is a regular employee not taught better to be empathetic to a customer? Smh moving on.. the manager BRIAN gets on the line I explain the issue again.. and AGAIN I have a employee arguing about time stamps and how some people try to get over on them after asking for a refund... excuse me? I have never asked for a refund from your store and why I getting talked to like I can't afford a $20 pizza? He still sends a new pizza and no refund. I'm now late to my plans have cold pizza and I'll be searching for a GM or corp number as I know if I'm treated this way others are too. Does the gm deduct or fire them for their mistakes? Questions I'd like answers for! This store has many areas of opportunity for a nice way to put...

To my surprise I have never been so disappointed with a restuarant ever. I order pizza every 3 days or 4 days . It's always 48.00 and some change . I always get 4 orders wings with 2 pizzas . They come with one free dipping sauce which I usually get 2 with none . I forgot to add a cup garlic sause which cost 50 cent. I called and ask if they would send it and I d pay the driver 52 cent for it. To my surprise the guy who answer said let me ask the manerger. So the manerger says well I ll send it this time but next time Illl have to charge her card .52 cent. The guy says well in 1 of the wings she didnt get any sauce so can we just exchange it. They all costs .50 cent . Again he says well this time but next time I ll charge the card. I offered to pay it in the beginning never ask for it free . So I told guy go ahead and send it but next time I ll call pizza hut . I order 200.00 dollars pizza there a month or more can show my debit to prove it and this is the way I got treated . Un believable. Plus a 5.00 tip for driver every time so that's 220.00 a month . Screw you Dominos in Hollins Virginia on Williamson rd. Pizza hut I look forward to doing business with you. And I will be calling to the...

This is the second time I've ordered in a week. First time wrong order bought to me manager made it right. Tonight I ordered and I must say the disappointment in the quality of the food was enough to make sure I want be coming bk. The cheese dip was so thinnot like it use to be but my fury friend was happy as she got to eat it. The pasta was just simply nasty. Where's the beef sauce well where is the pasta and the sauce. I mean as a customer I choice who I will give my money to and I'll not be choosing Dominos anymore. The wings where good and this time I got the correct dressing which I'm sure I pd for last week I pd for it but n red very got it. Please if your manager would like to talk to me I'm open and available.. Have him contact me thru email and then we can exchange numbers.. I'm looking forward to a phone call because if what you are sending out is no better then what I'm getting...