Subway — Restaurant in Virginia

I’ve mobile ordered from this location 4 times. Each time being worse than the last. I’d like to give a thorough review of my experiences as a whole.

Customer Service: This Subway has always had the best customer service. Everyone is always very kind and patient when you order inside.

Mobile app: For the year 2021, I cannot for the life of me understand why the mobile app is so behind on the times. The options are limited and there’s no way to back out of the “LTO” option without restarting the entire order. *THIS LOCATION WOULD NOT REFUND OUR ORDER IN STORE. They said we needed to contact the 800 number. Only to be told they are supposed to give the refund in store. We ended up just letting it go with a lesson learned.

The quality: As I said, each order is more horrible than the last. I genuinely understand that during a rush things can be forgotten or switched when placing multiple orders (I’ve never ordered more than 2 subs at a time). But 4... FOUR times my orders have been completely wrong. You’ll be lucky enough to get the right protein on your sandwich. Forget about toppings. The sauces? You’ll get what you get. They severely skimp on every item they put on your sandwich.

*Note: I speak solely on mobile ordering. In store is a different experience. You have the option to ask for more or less of something with little or no kick back from the employees.

To the Franchise Owner: If things have changed with the company to this degree to save costs, I genuinely feel bad. Skimping your customers on your “filler” products (lettuce, onions, pickles, etc) to turn a profit is sad. With mobile ordering, train your employees to pretend the customer is right in front of them or better yet, train them to make something they are proud to serve and what they would like to see. They are sandwich artists, after all.

**See picture. I ordered lettuce. Let’s play spot...

The ladies are very friendly & they will stack plenty on your sandwich here! No problem giving you whichever meat, or vegetable(lettuce, tomato, jalapenos etc.,) or condiments (as far as Mayo, mustard, oil, vinegar or salt and pepper). I know every Subway does it a bit different, but its nice to go to one you dont have to beg for a decent sandwich to be made. Bread was soft and fresh, have had Italian Herb & Cheese and Wheat. Favorites so far are the Tuna, Turkey club, Cold cut trio and Meatball Marinara. I REALLY like this subway, will post pocs next time, ate it too fast the 1st time. Lol! 😂

You can also sit in the gas station and enjoy your meal of you like! Until next review my people, much love, peace...

People will be quick to post negative reviews,rarely positive. I was pleased the last two times, I stopped in here( pretty late and near closing time) the young gentleman you have working for you , was AMAZING! He is always friendly, greets me, and willing to make my food! Its a nice change!!! Alot of employees these days wont even acknowledge you, let alone eager to work and just " do their job" . Your whole experience can be different with just a " Hello" and How was your day?? He is definitely a keeper ! Also, food was good,fresh, and place looked...