Wendy's — Restaurant in Virginia

I was a truck driver and I've literally been all over the country. I've gotten a large ice water at all the major fast food chains across the country, including Wendy's. Not one time have I had a problem getting a large Ice Water. Next, I've tried for almost 2 years to get the Ridgeway Wendy's to get my large ice water order done right with my meal. I mean how much easyier can you get than a ice water. I even pay the money for the cup just to see if that would work. Nope!!! maybe one percent of the time they get it right and I'm being nice. Today I went down to get my number one Dave's double meal with a large ice water. Once again they didn't get it right, even after I paid for the cup. Then this rude nasty lady comes out of nowhere and starts being rude and nasty and disrespectful to me. Never in my 63 years have I had this problem with any other fast food company I've ever been to. That girl needs to be fired immediately. We didn't get an apology we didn't get anything. Then I heard one lady in there say that this company may start charging for water, I'm already paying for the freaking cup. This is truly the worst Wendy's I've ever been to. Lastly, new owners took over this Wendy's a little bit ago, so far there worse than the previous owners operation. Unfortunately if nothing changes down there Wendy's will be losing my...

When this Wendy's location first opened, it had the best customer service. Staff literally had food bagged and hanging out of the drive through window to get it to you quickly. This place sadly continues to deteriorate in regard to customer service. We have a family of 7 and go there often, but will not spend another dime of our money at this location, until things improve. It wasn't the 20 minute wait in the drive-thru, but the nasty attitude of the individual working the window. I asked if they were hiring and if they were short staffed and the "lady" working the window hatefully responded and you could see the attitude in her face. I only asked, because I thought my son might apply there. He certainly has better customer service skills than a lot of younger people these days. I feel sorry for the manager, because she has always exhibited good work ethic and seemed to care about the place, but probably has little control anymore of the staffing situation. I'm so disappointed in this location and will be taking our money elsewhere, because they have truly lost sight of excellent customer service. Wendy's, you all are going to have to do better. This is terrible...

This is my bedrock place! Number 6 please! Spicy Chicken sandwich, kick up the size, with a big juicy Lemonade 😋. Now we are rocking. What can I except SUPER! Great atmosphere, customer service was fantastic, bathroom clean. floors clean, patrons with smiles, Associates smiling in the back which explains why the up front team was serving. That being sad, it translate that I am getting a good prepared meal that they were proud to serve. Hot French fries 🍟, a well put together chicken sandwich, Down the hatch it goes! Yummy! We stopped at two franchises and each followed a well oiled establishment. Red n White ♥️ logo, with team welcoming you in. Great! No you know the deal, it's time to remember to be kind, give someone a hug, and tell them you love them. Too many lives are cut short, or loss, and I can not help but wonder if the were told that day, that they were loved. God loves you so pay it forward and let someone know. Give them a hug and remember you are at your best when you share what you have been given FREELY 😊 ✨️! You are my Hero when you Share! Have a good day and a Fantastic week 😊! Like and follow!...