Wendy's — Restaurant in Virginia

My best experience at this Wendy's was a 1-star visit.

This location has food preparation issues and is under-staffed. Cold food served. Took 30+ minutes to receive all 3 burgers that we ordered.

Details: Party of 3 each ordered meals. 2 sandwiches were served far too cold - the meat was at room temperature. The other sandwich wasn't served at all. 2 of 3 fries were at just above room temp. I'm surprised the health dept hasn't made the management fix their warmers or food prep process to serve at least lukewarm food.

Because our 3rd sandwich wasn't ready, we patiently waited. 2 of us ate our meals and completely finished while waiting for the 3rd sandwich. When it was apparent that we had been forgotten about and were never going to be served, I waited over 10 minutes standing at the counter to even be acknowledged. Seven other guests ordered and then were served their meals during this time. When finally I was acknowledged, we waited another 4-5 minutes to get the sandwich. The clerk quickly blamed it on someone else. "The kitchen" forgot about it, she said. This was not during a busy time.

Mind you, this was the BEST experience I've had at this Wendy's. We were in and out with cold food and all of it within 40 minutes. The last time when I dined alone was worse. I personally don't care for Golden Arches or Gas Station Burgers, but save yourself the time (and food poisoning) by going to one of those close by at this...

I can't believe this location is still in operation. I pulled up at Wendy's at 7:24PM and didn't have my food in hand until 7:57PM. I saw at least 5 cars pull off because it was taking so long. There was a handwritten note under the order screen that listed items they were out of (at least 7-10 items). The staff was flustered because the orders were disappearing from the screen, as they automatically disappear after 15 mins (overheard the staff through the window). When I arrived at the second window, the young lady asked me for my receipt because she couldn't see the order. She apologized for the wait and I was on my way. When I got home, I saw they forgot one of my small fries. I wasn't too bothered though, because the fries had SO much salt on them that I couldn't even eat them. I've given this location many chances, as the wait is always over 10 mins. This location is losing so much business and someone from corporate needs to come check this chaos out immediately. I feel very bad for the staff members because they are nice kids, but there is clearly a lack of...

When we pulled up to the drive-thru speaker there was 1 car ahead of us in the whole line. We waited almost 10 minutes for them to complete their order. We pulled in front of the speaker and waited another 5 minutes with not a word from inside. So, I opted to go inside to place the order. This was not a better option by any means. The problem wasn't that they were under staffed or packed with customers but rather just lacked the common sense to assemble an order. I had to repeat my order to the cashier 3 times and she still got it wrong, at which point I just gave up. I had to tell them while they were packing the bags what they still needed. Then they were asking about a random sandwich that apparently someone had left before getting his meal because they were taking to long per their own conversation. Can't say that was surprising. Wendy's used to be my favorite fast food restaurant but post-Covid, it's hard to find a decent location anymore, even with...