Chuck's Pizza, Pasta & Wings — Restaurant in Waco

We moved from another part of town last June and discovered this excellent pizza and pasta restaurant. They deliver quality food and since last June we ordered a little over $1300, yes $1300 from them. Always adding a generous tip and always paying online with a card. When the food arrived we always had a little extra cash on top of the tip paid online. Last night was our final purchase at Chucks. A little after our food was delivered the driver called from the restaurant and told me i did not pay. I told him I paid by card and when he argued I asked for a manager. The manger got on the phone I explained that I paid online as always and she told me her records said I did not. I looked at my order while on the phone and it showed my card number. She began to argue and talk over me and after I told her that I would check my card several times in a few minutes to verify she told me if I didn’t pay there would be repercussions and the authorities would be called and began to ask over and over are you going to pay or not. She hung up. I called back and told her how unprofessional and rude she was and that I again would check my card. I asked to speak to the owner and she said he was gone but she would have him call. And after several more words between us and rude exchanges she hung up again. About an hour later I looked at my card and there was the pending payment showing incomplete transaction... I called the card company, canceled the transaction at their suggestion and then called the Manager. I told her what was going on and asked her to run the card and it took 4 times for it to go through as she said it wouldn’t process correctly. I said I guess that there was a problem earlier proving that I had tried to pay and she decided to tell me that I was rude and that I cussed her and on and on again. I asked if she called the owner and she said he would call today. Well Chuck I guess you don’t care how your manager approached this issue since you haven’t called back at the writing of this review. Great food, horrible...

I gave 2 stars because I've never had an experience like this one from this place ever before I literally live across the street and made the mistake of ordering take out. One hour + later, a cold coagulated pizza arrived with Luke warm wings. I had called right after I ordered just to confirm the driver knew which apartments I lived at and which unit (I understand it can be confusing). I called almost an hour later to see about my order, I was told it had already been sent out. Then 15 minutes later, second call after they had already told me the driver had left, I was told she had just walked out the door with my pizza and would be there soon... Confusing!?!? Yes! Annoying!?!? Double yes! After the pizza was dropped off another 10 minutes later, I immediately called them back to come pick up my COLD pizza and ask for a refund, to which I was told my pizza would be picked up, but my refund I would have to come get the next day when the owner was in the store, but only during a specific time... I was more than happy with coming to speak with the owner ay that point and said okay. Only to get a call another 10 minutes later that the driver who dropped off my pizza would be here soon to pick up my cold pizza and give me a complete refund. So now I magically have a refund I was originally told I wouldn't be able to get... I've enjoyed their pizza in the past, it's affordable and the wings are great, but this was a nightmare experience that has greatly changed my...

I normally order the hamburger specialty pizza, I have been ordering from chucks for years and brag about them. I received my pizza to only have it be a regular hamburger pizza. The delivery guy is always a gem. When I was placing my order from the start the lady answering seemed overwhelmed and busy- I understand. I orderd for an event that Lakeside Tavern has every Monday at 7:30. After realizing there was a miscommunication I called and said hey I received a hamburger pizza vs. The specialty hamburger. Mind you 12 wings and a medium thin crust dry basic pizza was 30 some odd dollars I presumed it was expensive solely bc the specialty pizza is to die for and we'll worth it. Moving forward when I spoke to the women on the phone her response was immediately- I called your order back to you that's why you got the hamburger pizza, she interrupted and was rude as hell. Obviously it is a miscommunication however after years of business and 30 dollars for a mediocre meal a simple we can reroute it back to you but you will have to pay because I was willing considering the amount of people present i didn't mind. She may have been having a bad day but the gentleman delivering the food needs to be answering the phone. She's rude and doesn't seem to like her job. I will be going elsewhere Moving forward and I absolutely hate it💗 I will be calling and ensuring the...