Wheeler Family Traditions Golf Club — Restaurant in Wallingford

• Based on the expected response from the course Manager Richard Cardoza I must add that for you to say what we are explaining is not true is very insulting! Especially given the fact that you were not even present when it occurred! Your course Leadership needs to take ownership of this unfortunate incident and apologize to all of us!

We had a golf tournament there yesterday, we have the same tournament twice a year at many different courses and they are always very accommodating and appreciative of all the business they are getting, until yesterday at Traditions at Wallingford. As everyone walked up to check in they asked us all what was in our bags and told us we were not allowed to bring our own alcohol out, that was ok but not usually something we have been greeted with. During the course of our game the beverage cart came around a total of 1 time, so then they wonder why people want to bring their own out…. When we finished hole 18 there was a tie between 2 teams, we decided it would be a good idea to play hole 1 over as a tie breaker, as long as it was open. One of our carts drove to the club house and told the starter the situation and he said fine. So we played hole 1 over with no one waiting behind us and ended the hole still in a tie, we then decided to play hole 2 and if we were tie after that we would have a putt off and not go any further. Within 30 seconds of us getting to the tee one of the workers rode up and was infuriated yelling we need to get off the course right now!! He said the owner was very mad!! We explained the situation, even offered more money to finish up and told him this was the end no matter what, he said ok and pulled away. All of us were then at the green ready to finish the game with nobody waiting behind us and here comes the cart again with the same worker and the owner… She gets out of the cart yelling hysterically at us that we need to leave now!! We asked if we could finish our putts and even pay more if needed, her response was yelling NO you are not putting, take your S* and get off the course, she even took the keys out of our carts wanting us to walk back!!! This rant went on and on it was ridiculous!! Her approach to us was so non customer centric and crazy, she seemed to want a confrontation. We were doing nothing wrong, just trying to have a clear tournament winner, again nobody waiting behind us, we offered to pay a difference, I just do not get it! Unfortunately I will never play there again and I know many people who golf there and will share this story with them…. This is an example of horrible customer service...

I would like to provide some feedback on my customer service experience at Tradition. I have played at this course for several years now and want to be very clear I will no longer play there again and urge anyone I know to no longer play here or give them business. I do not recall the women's name because I was astonished by her unprofessionaliam and unwillingness to let a customer speak but she is unprofessional and should be embarrassed by how she acted considering she made it a point to let us know that she was in charge. Someone needs a class in customer service or business educate. You can be certain that we will continue to communicate the truth about this awful customer service experience so it gets out to the public. They will continue to get negative reviews until she apologizes on some type of public forum for how she treated a group of paying customer. Never underestimate word of mouth as it can make or break a business and from the looks of it yesterday this course can not...

I would like to express my sincere appreciation to Dave Giacondino and his dedicated staff, including the wonderful restaurant team, for their invaluable assistance in ensuring a truly enjoyable pre-wedding golf outing for our entire group of 27 guys on July 7th. People traveled from all corners of the country to be there, and we couldn't have asked for a better experience. The Wheeler course exceeded our expectations in every way, with its impeccable design and remarkable greens. Despite none of us having played at Wheeler before, we were pleasantly surprised by the exceptional quality. I wholeheartedly recommend this course to anyone seeking an outstanding golfing experience. Dave, your assistance in planning our event was instrumental, and we are deeply grateful for your support. Thank...