The Club at Corazon — Restaurant in Washington Township

WORST DECISION EVER!!! From the very beginning of our contract with Oya, the owner, and her management team, their communication became non-existent. It took weeks for them to return emails and phone calls. Oya and her "staff" made it unbearable and extremely stressful. When she would finally respond, she wouldn’t answer the questions asked. We always had to fit our meetings around her schedule because she only works a couple days a week and lives out of town. At one point she made 7 people reschedule our appointment to another day and she still didn't show up. We were assigned 4 different event planners in one year because her staff kept quitting. The lack of communication and confusion were extremely frustrating and continually made us feel like our wedding was not being handled. On the day of the wedding, my husband spent the day cleaning up the grounds of debris in order for it to look nice for our daughters wedding. Oya saw him doing this and laughed, thinking it was funny. This is not what the father of the bride should be doing on the day of his daughter's wedding while the owner looks on. It was heartbreaking to me and my daughter. Our cocktail hour was cut significantly short as Oya opened the doors to the reception room after she was specifically asked not to causing guests to leave the cocktail area prior to the bride and groom showing up from picture taking which only took 30 minutes. Thus, they didn't have time to mingle with the guests. This may have been done because they ran out of appetizers that were paid for but never served. The final straw was that we had money and an expensive veil stolen from a supposedly secured area of the venue. When we asked for assistance in trying to determine what may have happened to it, we were denied assistance from Oya and her staff. According to our contract, it states the area where the money and the veil were taken from was under video surveillance. After not receiving any support or assistance from Oya or her staff, we filed a police report, however the police had no better luck with assistance from them as well. We and the police were denied access to the video as well. Additionally, she has refused to return our security deposit after numerous attempts to understand why it hasn't been returned. We understand this is a common practice of hers after speaking with other Corazon brides. There are several other things that I could go on to list, but will just implore others to please do your homework before hiring The Club at Corazon. We found out too late. Had we done our homework prior to signing a contract with them, we would have heard all of the negativity surrounding this venue, it's management and it's owners. Be sure to read all reviews closely. Are they from someone who has truly gone through the wedding planning process with them and knows how things work behind closed doors. While the exterior is beautiful, it’s what happens behind the curtain that’s important on such a special day.

Jon, WOW, in regard to your response to me, you may not have noticed that I had actually edited my response and removed a few things due to the length of the review. Your response below though further...

As a bride who chose Corazon as our wedding venue, seeing lots of both five star reviews and one star reviews from other couples was definitely confusing during our selection process. I wanted to provide an honest review as someone who had both very positive and negative experiences with the venue to hopefully help other couples make the choice that's right for them!

Let's start with the pros, since there were definitely a lot of them! First and most obviously, the venue is STUNNING. We had lots of rave reviews from guests about how beautiful it was. The bridal suite is incredible, and the outdoor areas are just unmatched in Central Ohio. The final coordinator we worked with, Halle, was absolutely excellent. She was quick to respond, very organized and made everything go smoothly during our rehearsal and the day of our wedding. We also worked with Kay the morning of our wedding, who was also a delight and super friendly and helpful. The food was AMAZING and we got lots of compliments from our guests. The staff on our wedding day were all so professional and friendly, too. If I was only judging based on the day of our wedding and the people who were there, this would be a five-star review.

But now, for the cons. We worked with a total of five different coordinators during our time planning our wedding. Granted, we were planning for longer than usual due to being COVID reschedules, but that still seems a bit insane as far as turnover goes. Until Halle, we were never sure who we were supposed to be communicating with. Emails would often go unanswered for weeks, which was especially stressful when we realized that our original June 20, 2020 wedding wasn't going to be safe and we began trying to reschedule. Couples should also know that the club is open for member use during your wedding, so you may find strangers in gym clothes walking around your wedding and/or using the pool during your outdoor ceremony. Not a huge dealbreaker for us, but just something to keep in mind. The biggest issue we had with Corazon, and the main reason for only giving three stars, was the price gouging. I understand that they're a business and they need to stay afloat, especially during COVID, but I feel like we got a bit swindled. We were not given the option to reschedule to a Saturday (they were apparently all booked by other couples already), but we were also not given the Sunday rates; we had to pay the Saturday rates for a Sunday wedding. Since we booked, their prices went up quite a bit too, and so we were paying far more than we'd originally planned for a Sunday wedding with only about 2/3 of the original number of guests. That was really disappointing, and I feel like there should have been some compromise there as we were forced to choose a less-than-ideal date.

Overall, I want to make sure it's clear that our wedding day was beautiful and we were very happy with everything the day of, but that working with Corazon for the past nearly 2.5 years of planning was not always easy. It's up to each couple to decide for themselves if they think the potential issues are worth one of the prettiest venues...

CONSIDER YOURSELF WARNED! If it were possible to give this venue 0 stars I absolutely would have. The only positive experience was 1 lady, I wish I had her name, she set up the dinning room for my sisters wedding. She was the one bright light in the entire day. The rest of the staff was beyond atrocious. My sister paid for an open bar and there was a $300 minimum per the venue contract that was REQUIRED for the bridal suites. While all of the ladies were getting ready, a total of 15, there were 2 bottle of champagne split between everyone. It was barely one glass per person. The venue did not allow any outside alcohol to be brought in, we absolutely abided by their rules. Right before the ceremony, some of the girls attempted to retrieve a drink from the bar. The bar tenders were absolutely HORRIBLE. Both of them were rude, condescending, and lacked in all basic customer service skills. The staff even made a comment about the bridal party, "here comes the ** show." Which was completely uncalled for. Not one person in the party was overly intoxicated. After the ceremony Hallie, the wedding coordinator was nowhere to be found. Myself and other family members were hunting her down the entire evening. At one point my sister found her hiding in a closet on her phone! My sisters bridal party, Including myself, worked closely with the photographer and DJ to keep things moving as Hallie clearly had no interest in doing her job. After the dinner hour there were again multiple complaints about the 2 bar tenders. One person reported that the man behind the bar shook the tip jar in someone's face. Another reported that the male bar tender was charging people for their drinks, it was an open bar. And another person reported watching the male bartender pocket cash! On top of that, the club had water leaking out of a/c vents and the ceiling. Water was literally dripping on people. Prior to the event they had buckets located in multiple areas but then removed them during the event.After the event came to a close my sister reached out to the owner of the establishment directly. Initially he had responded and said he would be speaking with Hallie. After their conversation, my sister was told that Hallie would be giving her a call on a specified date. My sister never received the call. My sister and her now husband quite literally paid this club the equivalent of a decent down payment on a home to have their wedding here. To say they are disappointed and our family is disappointed would be an understatement. If you are considering having your wedding here I would STRONGLY advise you...