Wendy's — Restaurant in Waterloo

I need to update my review of this Wendy's. This location is now a top-notch fast food restaurant! I now consider it just about the best fast food joint I have ever been to, after having previously called it the worst. The past 4 or 5 visits have been far above any expectations. In all visits I went through the drive-thru and there was literally ZERO wait time. They quoted the correct amount due. I handed them my money and they immediately handed back my change followed immediately by my order. Total time from pulling up to the menu and driving away was under 3 mins! The food was hot, fresh, and as good as any I have ever gotten from Wendy's. The staff were now total professionals in attitude, appearance, and service. I don't know what they did to turn this location around but whoever did it deserves a huge round of applause from us customers and hopefully a lot of recognition from corporate. I also want to congratulate the young people working there. VERY WELL DONE! You are the absolute best that I have seen in the Cedar Valley! Be proud of what you've...

My husband went there tonight for our family dinner takeout. He got home and realized his sandwich wasn't there. We live by a Wendys (crossroads) but go all the way there because the one by us the people are always rude, the food always has foreign objects in it, one time my son chocked on a plastic disk bread holder and the manager laughed when I brought it back and said yup that would uld be ours haha🙄 no apol, nothing but a laugh and yelling at me.... Just one example out of dozens. We stopped eating there after that til they opened this one. We drive all that way to eat there and it's always been great. But I've changed my mind. I called and told them and they said well replace it. Replace it? They didn't apologize, and even tho I had no problem getting the sandwich we had paid for and never got, I got home to have to eat my dinner cold. They didn't offer nothing for the trouble not even sorry. I guess I won't be eating Wendy's anymore. Please do better at teaching your employees...

I've never been here and had my order correct. Not little things, like the wrong condiments, but entirely wrong menu items. Today I ordered a fish sandwich and a spicy chicken sandwich. I got a regular chicken sandwich and a hamburger. We were one of 2 customers, and the other customers had a completely different order, and we waited for nearly half an hour to get a wrong order. I really love the food here, and it's a clean restaurant, but the customer service is just the absolute worst. They were very rude, and they got exasperated when I checked to make sure my order was correct, and they were unapologetic when I found that my order was wrong. For this price and wait time, I can sit down at a restaurant and have customer service and the actual food I ordered with an accuracy rate of over 0%. Not the first time I've had a 1 star experience at Wendy's, but certainly feels...