Starbucks — Restaurant in Watsonville

I have been to Starbucks all over the country with traveling for work but have absolutely never experienced any customer service like what the staff offered at this one. I wouldn't call it anything close to customer service. I truly feel bad for the Starbucks company, which unfortunately has to deal with franchises such as this. As mentioned, I'm not from the area as we travel for work. I mistakenly put in an order on the Starbucks app and then arrived at the wrong Starbucks. Upon calling the correct Starbucks, I explained the situation and was told I would have to call corporate to get a refund to the app. The staff member I spoke with was rude and unhelpful, so I just informed her that I would continue to the correct Starbucks to pick up my order. Upon arriving at the drive-thru in order to pick up this order, I was informed that the order was canceled and they would have to remake it. I said, "Not a problem, carry on." The staff member over the speaker responded by saying if you're having a bad day, don't take it out on me. I stated that there obviously was some miscommunication, but I was here to pick up my order, and so I drove forward to the window. 2 different staff members felt it necessary to clear them of any wrongdoing regarding the order. I stated it didn't matter it was just a misunderstanding of communication. Then, a staff member came back to the window informing me that I needed to go to the parking lot and wait and they would bring the order out I was organizing some things in my vehicle when she stated this and apparently I didn't move fast enough because within minutes another staff member came and told me the same thing. There was no reason as to why I needed to move forward since there was no one behind me & I thought the drive-through procedure was just that. With not one person in line inside nor outside, why in all my years of going to Starbucks, the one-time staff was unbelievably unprofessional is the time they now need me out of the drive-thru to the parking lot area? It's absolutely ridiculous. Then, when I don't move immediately, they repeatedly ask me to get out of the drive thru and into the parking lot? When I inquired as to the reasoning for this, the staff member just fumbled over her words quickly, trying to come up with something. Again, sounding ridiculous. This review is a summed up version of what took place. I can't even describe enough how poorly these staff members behaved and how they obviously don't feel any responsibility to the franchise owner, much less corporation. Im not one to usually let a bad experience lead me to take fuether action, but this whole sale & interaction was not what Starbucks philosophy is about. I went a step further by contacting Starbucks corporate and feel this situation will be addressed...

I was camping at Sunset State Beach and I stopped at this Starbucks in the morning to grab a hot Vente Vanilla Latte which really hit the spot. The drive thru service took a long time though.

On the way back from grabbing dinner in town I really needed to use a restroom and not wanting to use the fUnKy state park restroom I decided to stop off at Starbucks. I can say their restrooms are gender neutral, very clean and well kept, everything the state park restroom isn't. I picked up a Vente Strawberry Acai Refresher which I had finished pretty quickly. The inside of this Starbucks was nice with plenty of seating at 9pm, airy with plenty of windows, clean and of course well kept. It seemed oddly (pleasantly) out of place as there was nothing else immediately on this...

The place was adequately staffed. Although it took them a while to acknowledge that we had been waiting a while for someone to take our order. Once our order was ready, they let it sit on the counter for a while, so our hot coffee was now cold. Lack of safety of their employees and customers. Informed employee mopping the floor that floor was extremely wet and should consider dry mopping to prevent a slipping hazard. She laughed off, informed the manager of potential hazard and shared her would tell the employee to use a dry mop. Unfortunately the one that ended up slipping and falling was the employee. The manager and employee just laughed off. An establishment of this caliber should be an example of safety for their employees...