Noodles and Company — Restaurant in Waunakee

Call in take out order, when the gluten-free item was not gluten free, called back. Told I need to talk to manager, was put on hold then rerouted to the initial ordering process starting back over. talked to a 2nd person, he said it would all be ready when we arrived. We drove back, “arrived” and THEN they said they will start making it!(promised us it would be ready when we drove back-about 15 min). now it’s about 20 minutes since we “arrived” for the 2nd time, and we still don’t have our food.

Too much priceless TIME & hassle involved to get simple dinner.

The statewide staffing shortage can’t help. Not enough people want, keep, or show up...

Ordered take out for Covid friendly two family gathering. The meals were not warm, lacked sauce and flavor, the avocado was brown (understand oxidation, but it was immediately brown and probably was sitting all day long, tofu and chicken were also missing that we were charged for). Haven’t been to noodles & co in a few years, and had reasonable expectations for a brand new location that was a complete let down. I don’t see our families ever returning to this location. It was a waste of $50.

edit: i reached out to the store and was able to get a refund - great retroactive service, but still will say this is very much a bummer meal from a...

Placed an online order for pickup window. Email said it'd be ready at 7:10. At 7:15 I was told go wait another 10 minutes and come back. At 7:25 I get to the window and wait another 15 minutes for someone to acknowledge I was there with 5 cars behind me waiting. The employee picks up a bag that's been sitting there the entire time and tries to hand it to me with no explanation or apology. Over a half hour after the order should have been ready, I canceled the cold order. Worst...