Hook & Ladder Kitchen and Bar — Restaurant in Wayne Township

Room for improvement We waited a while before anyone approached our table. It was fine though, it was a good day to sit on the patio. The poutine was pretty good. We all liked it. DO NOT GET THE WAFFLE FRIES. I love a crisp fry. These are pure CRUNCH. I’m not even sure what they did to get them like this. The regular fries in the poutine weren’t like this. We were all very disappointed in the waffle fries. Spicy Chicken Sandwich - my friend liked this. She got regular cheese instead of the ghost cheese it comes with. It was still plenty spicy. Hawaiian Pizza - my friend liked this as well. They served the hot honey on the side and she was thankful. She liked it, but it easily could have been too much if she couldn’t control how much was used. Chicken Wrap - this was a special the day I was in. It was described as tortilla, fried chicken, lettuce, tomato, shredded cheese, roasted red pepper. I ordered it with no red pepper. My mouth was ON FIRE. I couldn’t finish half of it and already felt heartburn. It appeared they used the same chicken as my friends spicy chicken sandwich. Not sure what else was in it that made it so spicy, but I was very disappointed again. I can’t comment on the inside, but they have a great patio. Hopefully they get their food figured out and maybe less...

I wanted to love this place but we have tried four times. Four chances and every time has been a disappointment.

First visit - No alcohol despite being a taproom.

Second visit - Only pizza available from entire menu due to kitchen staff no shows. Food also took forever to get, multiple apologies from the waitress yet no comp.

Third visit - Huge patio but only 8 ish tables so patio was full. Food was bland. Chicken sandwich was $17 dollars and was two chicken tenders on a bun slathered in sauce - something to which we could have made at home for much less.

After three chances I was ready to write the place off but tried again today. One more chance and just to grab a beer with our dogs and baby. Being we had the dogs we could only sit outside.

Nope. Still only 8 tables for outdoor seating, placed under the pergola that goes around the outside of the patio. Huge patio and less than 20 people outside yet ”full”. We asked to bring a table from inside to outside but they weren’t able to accommodate.

I didnt want to leave a review like this but after four visits and less than ideal experiences I felt the need to share them. I really had higher hopes for...

We arrived at 11:45 am and there were 5 other tables with patrons. After 15 minutes of being ignored, I walked over to the bar to ask if we could have some water and a waitress. We ordered 2 beers, a burger and a pizza. Following this, a table of 3 arrived and they received their food 15 minutes before we did. We continued to wait, but soon realized the staff was very overwhelmed with just a few customers. We received our food 25 minutes later. The pizza was not sliced and it was room temperature at best/cold. I called the waitress over to inform her and she apologized and offered to make a new pizza. Since I was unwilling to wait another 30 minutes for my food, I declined. My friend said her burger was good. The most positive thing I can say is, the beer was good and cold. Another lady came over and apologized blaming the oven for not working. Interestingly, they never offered to comp my $7 beer but thankfully I was not charged for the cold pizza I didn't eat. We finally walked out at 1:15. This place is all shiny and new, but it is a cluster....