Following up on my wife's post, and the owner's comments to it:
We were in line, with about ten people in front of us, when the owner started yelling at this group of Hispanic people. It was not "loud talking", as the owner claimed. Everyone in line started looking at each other very uncomfortably. Then the owner yelled, "I gave you all your ice cream!" and slammed the window shut.
Based on observations, and conversations with the girls in question, it seems that the following happened: This group ordered 4 ice creams. The owner messed something up, so they mentioned it, and she went to make them a new one. Shortly after, a different girl working handed out an ice cream, and one of this group took it, thinking it theirs, but it belonged to another couple. So she tried to give it back (maybe she ate some before realizing), but the woman refused to take it or replace it, and basically said that she had already given them all the ice cream they were getting.
Is it possible some of these facts are incorrect? Sure. But one thing I am 100% sure of: only one person in all of this was yelling, and that was the owner. The group in question was trying to get their order sorted out, and the owner yelled at them, slammed the window, and quickly escalated with the threat of calling the police. I highly doubt she would have done that to me or my wife, so yes, I think it's quite fair to say that there was a racial element to all this, despite her denials. EVEN IF this wasn't motivated by racism, it was a terrible way to treat people.
It's amazing to me that rather than just work to satisfy their order, the owner chose to yell at some young women and escalate the situation by threatening to call police. Maybe that would have cost her an ice cream? Well, you lost all our business that day, as well as any business we might have given in the future. We will not be returning.
(I'm not sure why the original review by the women in question is no longer here; it was a valid review and should not have...
ย ย ย Read moreThe flavored soft serve tastes great and they have a fun selection. The young woman working there is super sweet and kind. I've been a few times and come after I've had a bad or rough day because ice cream is a great thing to cheer yourself up with.... unless you're treated rudely for absolutely no reason.
The last time I ordered, I forgot which size I had previously, so I asked about the difference between small and medium. The young woman asked her coworker, who was a tall man, and he answered in number of swirls. I'm more visual, so I showed an idea of size to get a better idea. There was no one else in line, and rather than a polite response of not being sure how to explain size, I got a rude dismissive, "well you just have to figure it out ma'am" that came off as if I was being rushed. No one is behind me. There should be nothing wrong with wanting size clarification. Shocked, I gave a little attitude back, saying, "OK, I guess I'll get medium, hopefully it's not too big then". I thanked the sweet woman there specifically for being kind and helpful.
To add to my now bad day, upon turning around, my ice cream fell. The kind young woman replaced my ice cream with no issue, so I do appreciate that. I'm just shocked to have gotten a rude attitude for absolutely no reason. Who does that?!
Ps. There was a sweet family there that saw me drop my ice cream. I'd like to thank them for being sweet and doing their best to cheer me up. Their kindness did help so if they see...
ย ย ย Read moreWe just left there and a young group of very polite Latinos were letting them know their ice cream flavor was wrong. The woman screamed at them slammed the window in their face and yelled to say she was calling the police. Our family approached them to support them and they told us they were handed the wrong ice cream and then when they tried to give it back the worker wouldnโt take it. They insisted it was customerโs fault. The worker came out around the window and said she would call the cops again. She told us they had been there an hour already. They were not because it is a hot day and their ice creams were not melted yet! This store was completely racist to this young group. It was horrible to wat h. My husband said โWould you say this to me or call the cops on me?โ My young children witnessed this and saw racism firsthand. A bunch of others left the line at the same time. I should have offered to buy them ice cream somewhere else! So sorry they went through this. :(
Edited to add that the group that this happened to wrote reviews as well but they were deleted by the establishment. How does...
ย ย ย Read more